Housekeeping Ordertaker Hilton Dubai Palm

At Hilton Dubai Palm Jumeirah, as Housekeeping Ordertaker, you are responsible for managing the housekeeping office to deliver an excellent Guest and Member experience. A Housekeeping Ordertaker will also be required to receive all incoming calls and manage guest requests.

Responsibilities of Housekeeping Ordertaker

• Manage the Housekeeping office.
• Receive all incoming calls and respond accordingly.
• Allocate room and task lists to team members.
• Ensure keys are issued in line with security procedures.
• Log and store all lost property after each shift; send lost property to guests in line with procedures.
• Manage guest requests and enquiries immediately.
• Ensure all relevant guest information is communicated to Housekeepers.
• Carry out administrative and IT duties.
• Organize and control extra duties and special tasks.
• Report all necessary maintenance daily and log all jobs.
• Ensure that communication has been clear and consistent to all shifts.
• Control staff dry cleaning and guest laundry in and out of the department.
• Update system regularly to give maximum room return to the hotel/s active inventory.
• Handle emergencies if and when they occur in the department.
• Ensure all team members adhere to Health and Safety Regulations.
• Carry out any other reasonable task set by the Hotel’s Management.

Requirements of Housekeeping Ordertaker

• Ideally have a diploma or vocational training within the hospitality.
• 1-2 years previous hotel housekeeping experience.

Skills and Knowledge Desired

• Excellent organizational and planning skills.
• Accountable and resilient.
• Good communication and telephone skills.
• Ability to work under pressure.
• Ability to work alone and in team.

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Tagged as: Order Taker