Full time Offered Salary : د.إ30,006,000.0 - د.إ30,006,000.0 / Monthly

Housekeeping Ordertaker Hilton Dubai Palm

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Job Description

At Hilton Dubai Palm Jumeirah, as Housekeeping Ordertaker, you are responsible for managing the housekeeping office to deliver an excellent Guest and Member experience. A Housekeeping Ordertaker will also be required to receive all incoming calls and manage guest requests.

Responsibilities of Housekeeping Ordertaker

  • Manage the Housekeeping office.
  • Receive all incoming calls and respond accordingly.
  • Allocate room and task lists to team members.
  • Ensure keys are issued in line with security procedures.
  • Log and store all lost property after each shift; send lost property to guests in line with procedures.
  • Manage guest requests and enquiries immediately.
  • Ensure all relevant guest information is communicated to Housekeepers.
  • Carry out administrative and IT duties.
  • Organize and control extra duties and special tasks.
  • Report all necessary maintenance daily and log all jobs.
  • Ensure that communication has been clear and consistent to all shifts.
  • Control staff dry cleaning and guest laundry in and out of the department.
  • Update system regularly to give maximum room return to the hotel/s active inventory.
  • Handle emergencies if and when they occur in the department.
  • Ensure all team members adhere to Health and Safety Regulations.
  • Carry out any other reasonable task set by the Hotel’s Management.

Requirements of Housekeeping Ordertaker

  • Ideally have a diploma or vocational training within the hospitality.
  • 1-2 years previous hotel housekeeping experience.

Skills and Knowledge Desired

  • Excellent organizational and planning skills.
  • Accountable and resilient.
  • Good communication and telephone skills.
  • Ability to work under pressure.
  • Ability to work alone and in team.

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