Housekeeping Manager Jumeirah Living Marina Gate

An exciting opportunity has arisen for a Housekeeping Manager to join  amazing team in Jumeirah Living Marina Gate. The main purpose of the role is to provide proactive, professional, and efficient guest service ensuring maximum guest satisfaction in a manner consistent with Housekeeping standards.

Responsibilities of Housekeeping Manager

• Monitor, control and inspect the daily housekeeping operations focusing on the delivery of the required services according to the processes, procedures, and standards of the Group.
• Control the housekeeping supplies expenses and develop the shift schedule according to the requirements of the operations.
• Drive sales of housekeeping service packages to residents of the building ensuring the achievement of yearly budget.
• Ensure that all guest requests/complaints are always handled promptly and professionally with the highest degree of guest care quality and discretion.
• Liaise closely with the Front Office regarding the vacant and occupied rooms requested for cleaning and plan the housekeeping activities accordingly.
• Monitors and controls the inventory of the housekeeping supplies proceeding to the procurement of the required material to ensure availability.
• Ensure that all guest rooms and public areas are always equipped with predefined supplies, ensuring compliance with the standards and protocols of the hotel.
• Check and inspect housekeeping equipment and report malfunctions to the Engineering department to enable their availability.
• Functionality for the execution of the housekeeping activities.
• Conduct regular housekeeping meetings to keep colleagues informed of policies and procedure, special events, further improvement plans
• Guest comments to improve their engagement and commitment in delivery of high-quality services.
• Oversee and assist in all administrative aspects of the department ensuring that necessary clear and concise operation records are maintained.
• Ensure that housekeeping staff members always wear the proper clean uniforms with their badges
• To assure their adherence to the brand dress code and following the hygiene standards.
• Ensure compliance with all relevant Health, Safety and Environment management procedures and controls.
• Defined area of activity so that the Company provides world class and luxurious hospitality services to its guests.
• Motivate subordinates and identify opportunities for participating in initiatives, programs and projects considering best practices, improvement of processes and enhanced productivity.

Requirements of Housekeeping Manager

• Bachelor’s degree of Hospitality Management or relevant field from an accredited and renowned University.
• 5 to 8 years of experience within the international hospitality industry; 2 years of which in a manager position in a luxury hotel

Skills and Knowledge Desired

• Advanced knowledge of housekeeping process and procedures.
• Ability to resolve guest complaints/issues in a calm and professional manner.
• High level of customer service and anticipating customer needs.
• Very good knowledge of hospitality operations and processes
• Familiar with Property Management Systems.
• Strong problem solving, reasoning, and analytical abilities.
• Very good command of speaking, reading, and writing English language.
• Computer literacy and very good MS Office skills.
• Operational Excellence: Delivering Excellence / Influencing & Communication.
• Personal Attributes: Flexibility and Adaptability / Understanding people.
• Leadership Talent: High performance teamwork and co-operation.

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Tagged as: Housekeeping Manager