Housekeeping Attendant Bab Al Shams Desert Resort Kerzner

The Housekeeping Attendant primary responsibility is to provide quality service in all Guest rooms as per the standards. The attendant must demonstrate genuine concern for Guests while ensuring friendly, safe, efficient, and professional service. To consistently exceed Guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.

Responsibilities of Housekeeping Attendant

Grooming & Etiquette

• To report for duty punctually wearing the correct uniform and always having a nametag.
• Always provides a courteous and professional service to internal and external guests using their names.
• Adhere to the company’s standards regarding dress and appearance.
• Always maintains a high standard of personal appearance and hygiene.

Scope of Job

• To attend daily briefings in the Housekeeping Office conducted by the HK leader.
• To collect daily Status Reports, Floor Keys & Tools from the Housekeeping office & return them at the end of the shift.
• To ensure that you sign out and in for the keys.
• To strip linen piece by piece to ensure that there are no guest’s items or
• Resort items before collecting the dirty linen and placing in the proper trolley.
• To clean each area thoroughly following the standard procedures and making the necessary arrangements in every section
• Replenish guest supplies as per Resort SOP, making sure all are in good condition.
• To follow the resort sanitation program regarding cleaning bathrooms, showers, and furnishing.
• To inspect all facilities, furniture, and fixtures, and report any damage to the leaders & log/ write in the daily Status report for action and follow-up.
• To report to the leaders any unusual incidents, complaints, unauthorized persons, missing or damaged Resort properties, and lost and found items.
• To provide a turn down service as per the standard required by The Resort.
• To attend to the guest’s requests and queries courteously and promptly in the course of duty.
• Fold guest belongings and arrange neatly following standards.
• To collect any guest information or preferences that will make his stay enjoyable and share with the leaders to update SAGA.
• Checks that all the OSE, accessories, and books are up to date and in good condition in any assigned section.
• Assist with the setup and removal of guest requests such as extra beds, and baby cribs.
• Inform the office coordinator of any maintenance repair.\Ensure the re-stock of the trolley & pantry for the next day following HKP policies.
• To clean and store cleaning equipment in its proper place.
• To keep the back of the house/corridors always clean.
  

Rules and Responsibilities

• Meticulously adhere to the standard operating procedures pertaining to cleaning, sanitization and set up in guest rooms.
• General and deep cleaning of rooms, trolleys, pantries, back of the House and caddies as per the housekeeping standard procedures.
• Introduce guests to features of the stateroom when asked.
• Ensure that all equipment is properly cared for, cleaned, and correctly stored.
• Maintain safe work practices as per the Health and Safety SOP.
• Adhere to chemical utilization as per the Chemical training SOP.
• Ensure that the tasks provided daily are executed to the expectation of the HKP standard.
• Develop a positive working relationship with all colleagues and departments to facilitate a team-oriented atmosphere.
• To assist with any other duties as required by the leader in charge or another member of the Resort.

General and other duties

• The above Job Description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks.
• The Job Description may be subject to review from time to time.
• The employee will be required to adhere to and have a complete understanding of the employee handbook and adhere to the regulations contained within.
• The employee will be required, always, to maintain a high standard of personal appearance and hygiene and. ensure that dress and attire meet the hotel’s requirements and do not detract from the desired image of the hotel.
• To be flexible within your job and to be able to fulfill any other duties that you may be asked to perform.

Requirements of Housekeeping Attendant

• Elementary or High School
• 2 Years’ experience in a 5-star hotel in a similar role.

Skills and Knowledge Desired

• Strong orientation towards customer service
• Initiative and Commitment to Achieve
• Effective Communication
• Attention to detail.
• Problem-solving and decision-making.
• Leadership skills
• Customer-focused.
• Teamwork
• Interpersonal skills
• Physically fit to walk long distances and lift up to 6 kg.
• Excellent organizational skills
• High level of loyalty and integrity
• To be able to work under pressure.

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