Full time Offered Salary : د.إ30,007,000.0 - د.إ30,007,000.0 / Monthly

Hostess Waldorf Astoria Palm Jumeirah Hilton Dubai

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Job Description

As a Hostess, you are responsible for greeting guests and serving the needs of guests who experience the food & beverage facilities of the hotel. A Restaurant Host/Hostess is also responsible for organizing and maintaining order within the restaurant reservations area, including the logging of bookings and enquiries.

Responsibilities of Hostess

  • Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries.
  • Greet all guests to the correct standard and escort them to their allocated tables with menus and wine list.
  • Present the waiter in the station according to the SOP.
  • Ensure that the log book is completed after each service period.
  • Keep tidy the host/ess desk.
  • Answer all telephone calls to the correct standards and deal with all guest enquiries and reservations.
  • Ensure the reservation diary is kept up to date with all guest names, telephone numbers, guest information and special requests.
  • Allocate daily bookings to the table plan.
  • Ensure that all the menus and memos are ready at the desk prior each service.
  • Demonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the guests.
  • Comply with hotel licensing regulations as well as health and safety and fire regulations.
  • Ensure an adequate supply of checks, printer rolls and neat storage of each.

Requirements of Hostess

  • High school diploma or equivalent.
  • 1-2 years Guest service experience.
  • Previous international experience is a plus.

Skills and Knowledge Desired

  • A warm personality, attentive and smartly presentable.
  • Ability to listen and respond to demanding guest needs.
  • Excellent communication skills.
  • Accountable and resilient.
  • Committed to delivering high levels of guest service.
  • Ability to work under pressure.

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