Job Description
As a Hostess, you are responsible for greeting guests and serving the needs of guests who experience the food & beverage facilities of the hotel. A Restaurant Host/Hostess is also responsible for organizing and maintaining order within the restaurant reservations area, including the logging of bookings and enquiries.
Responsibilities of Hostess
- Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries.
- Greet all guests to the correct standard and escort them to their allocated tables with menus and wine list.
- Present the waiter in the station according to the SOP.
- Ensure that the log book is completed after each service period.
- Keep tidy the host/ess desk.
- Answer all telephone calls to the correct standards and deal with all guest enquiries and reservations.
- Ensure the reservation diary is kept up to date with all guest names, telephone numbers, guest information and special requests.
- Allocate daily bookings to the table plan.
- Ensure that all the menus and memos are ready at the desk prior each service.
- Demonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the guests.
- Comply with hotel licensing regulations as well as health and safety and fire regulations.
- Ensure an adequate supply of checks, printer rolls and neat storage of each.
Requirements of Hostess
- High school diploma or equivalent.
- 1-2 years Guest service experience.
- Previous international experience is a plus.
Skills and Knowledge Desired
- A warm personality, attentive and smartly presentable.
- Ability to listen and respond to demanding guest needs.
- Excellent communication skills.
- Accountable and resilient.
- Committed to delivering high levels of guest service.
- Ability to work under pressure.
Hostess Milos Atlantis The Royal Kerzner International Dubai
Assistant Front Office Manager Waldorf Astoria Palm Jumeirah Hilton Dubai
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