Host One&Only The Palm Kerzner Dubai

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Host to join the One&Only team at The One&Only The Palm Hotel in Dubai. The job holder will be responsible to  ensure that all VIP guests experience a personalized service from arrival to departure. There is no gender restriction for this job, both males and females can apply for this job.

Responsibilities of Host

•  Welcome and assist all VIP guests with the following tasks: Check-in of guests, escorting of VIP guests, concierge enquiries and any other requests and guest orientation of the resort.
• Ensure all VIP arrival guests as per the daily arrival lists are greeted warmly and personalized as per standard procedures.
• Adhere to all Resort rules and regulations as per Service Standard Policies and procedures, and follow all communications briefed by the Manager.
• Attend departmental briefing at the start of each shift and submit daily arrival lists with comments and remarks of respective guests.
•  Communicate any special requests or comments immediately to the team and to the Manager.
•  Have a good knowledge of all attractions, sales promotions and resort activities at all times.
•  Have thorough knowledge of the resort layout to assist the guest with any requested directions or tour of the resort.
• Recognize all guests celebrating a special occasion during check-in and ensure that all required departments and actions are taken to for the celebration.
•  Organize for any special amenities for VIP arrivals and complaints handling or special celebration.
• Carry out the daily courtesy calls to check on guest satisfaction and update the Team Leaders of any issue for special actions.
• Ensure you place agreed magazine titles and newspapers according to instructions.
• Ensure you allocate rooms as per guests’ requests as much as possible
• Follow-up with housekeeping of any pending queue rooms and priority rooms for arrivals and service.
• Liaise with the airport team to monitor guest arrival and inform the Team Leaders and Managers of the location and arrival time of the guest to the resort.
• Communicate guests transport requests correctly and timely as per resort standards.
• Be trained in emergency procedures and basic first aid.
• Be flexible in working hours and schedules as per occupancy requirements.

Requirements of Host

• Ideally have a diploma in hospitality.
• 1-2 years experience in a similar role in an upscale luxury hospitality industry or five-star hotels

Skills and Knowledge Desired

• Must have customer service & reservations background with strong attention to details and analytical skills.
• Must be able to work under pressure and meet strict deadlines with excellent spoken & written communication skills in English
• Computer literacy including relevant software and experience in using an Opera system.

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