Host / Hostess Towers Rotana Dubai

Towers Rotana Dubai is currently looking for  dynamic, and self motivated Host / Hostess who will be responsible to receive and give a warm welcome to guests, providing an efficient and courteous approach at all times. There is no gender restriction for this job, both males and females can apply for this job.

Responsibilities of Host / Hostess

• Offer consistently professional, friendly, warm and engaging service.
• Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact.
• Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner.
• Set up the outlet prior to the business hours along with the service team.
• Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables.
• Observe the cleanliness and maintenance of the outlet and the entrance area.
• Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact.
• Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests.
• Contribute in setting up the outlets database.
• Reassure the guests’ satisfaction upon their departure.

Requirements of Host / Hostess

• You should ideally have a diploma / degree in hospitality.
• 2+ years previous experiences in the Food & Beverage Department within a hotel.

Skills and Knowledge Desired

• You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written.
• Multiple language ability is considered as additional advantage.
• The ideal candidate will be service orientated and strive to exceed the expectations of guests at every turn.
• You are enthusiastic and committed with good interpersonal skills and a positive attitude and a great smile, be smart in appearance and well groomed.

Key Competencies

• Understanding the job.
• Taking responsibility.
• Recognizing differences.
• Customer focus.
• Adaptability.
• Teamwork.

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Tagged as: Host/Hostess