Bab Al Shams Desert Resort is presently accepting applications from suitable candidate for the job role of Host / Hostess. The core function of the Head Hostess at Bab Al Shams Desert Resort is to oversee the host/hostess team and ensure the smooth and efficient operation of the restaurant’s front-of-house. This includes providing excellent guest service, managing reservations and maintaining a welcoming atmosphere.

Responsibilities of Host / Hostess

• Guest Service: Ensure the delivery of exceptional guest service by coordinating seating arrangements, greeting, and escorting guests, and addressing any concerns or special requests.
•  Reservation Management: Manage restaurant reservations ensuring accurate record-keeping, effective table allocation, and timely follow-up with guests.
• Seating Coordination: Coordinate the seating of guests optimizing table utilization while considering guest preferences, special events, and VIP requirements.
•  Front-of-House Operations: Oversee the overall organization and cleanliness of the restaurant’s front-of-house area including the reception desk, waiting area, and guest flow.
•  Communication Liaison: Serve as a communication liaison between the front-of-house and back-of-house teams ensuring effective coordination and smooth service flow.
•  Guest Satisfaction: Monitor guest feedback and promptly address any concerns or complaints, striving to enhance guest satisfaction and maintain a positive dining experience.
• Training and Development: Train, coach, and mentor host/hostess staff providing guidance on guest service, reservation management, and effective communication.
•  Special Events and VIP Handling: Coordinate special events and VIP guest requirements, ensuring personalized service and attention to detail.
•  The Head Hostess at Bab Al Shams Desert Resort may be involved in planning and organizing special events, coordinating with other departments
• Participating in meetings and training sessions related to front-of-house operations or overall F&B activities.

Requirements of Host / Hostess

• High school diploma or equivalent.
• Bachelor’s degree in hospitality, Hotel Management, or a related field is preferred.
• Certification in Food and Beverage Service or Hospitality Management would be an advantage.
• Valid certification in responsible alcohol service, such as TIPS (Training for Intervention Procedures) or equivalent.
• A minimum of 3-5 years of experience in a host/hostess or front-of-house role, preferably in a luxury hotel or high-end restaurant setting.

Skills and Knowledge Desired

• Fluency in written and spoken English.
• Basic computer skills and familiarity with standard office software.
• Comprehensive knowledge of reservation management systems and procedures.
• Understanding of restaurant seating arrangements, table management, and guest flow optimization.
• Familiarity with fine dining etiquette, restaurant service standards, and customer service best practices.
• Ability to handle guest inquiries, requests, and complaints with professionalism and efficiency.
• Strong problem-solving skills to address reservation conflicts, accommodate special requests, and manage unexpected situations.
• Knowledge of restaurant point-of-sale systems for order entry and billing processes.
• Ability to train and develop host/hostess staff on guest service, reservation management, and effective communication

Host/Hostess Restaurant Khaleej Times Dubai

Experience Center Agent Bab Al Shams Kerzner International

Coordinator Housekeeping Bab Al Shams Desert Resort Kerzner