Host/Hostess Al Ain Rotana

Rotana Hotel & Resorts in Zayed Bin Sultan Street, Al Ain, United Arab Emirates is currently looking for  dynamic, and self motivated Host/Hostess who will be responsible to receive and give a warm welcome to guests, providing an efficient and courteous approach at all times. This is an entry level full time job. For this job the salary ranges from 3000-6000 AED/month which may be slightly negotiable during interview process.

Responsibilities of Host/Hostess

• Offer consistently professional, friendly, warm and engaging service.
• Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact.
• Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner.
• Set up the outlet prior to the business hours along with the service team.
• Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables.
• Observe the cleanliness and maintenance of the outlet and the entrance area.
• Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact.
• Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests.
• Contribute in setting up the outlets database.
• Reassure the guests’ satisfaction upon their departure.

Requirements of Host/Hostess

• You should ideally have a diploma / degree in hospitality.
• 2 years preferable previous experiences in the Food & Beverage Department within a hotel.

Skills and Knowledge Desired

• You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written.
• Multiple language ability is considered as additional advantage.
• The ideal candidate will be service orientated and strive to exceed the expectations of guests at every turn.
• You are enthusiastic and committed with good interpersonal skills and a positive attitude and a great smile, be smart in appearance and well groomed.

Key Competencies

• Understanding the job.
• Taking responsibility.
• Recognizing differences.
• Customer focus.
• Adaptability.
• Teamwork.

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Tagged as: Host/Hostess