Host/Hostess Accor Hotel Dubai UAE

Host/Hostess at Accor Hotel Dubai is responsible to welcome and seat guests, manage reservations, and provide assistance to ensure a pleasant dining experience. The vacancy was announced by the hotel on February 23, 2024.

Responsibilities of Host/Hostess

• Maintain complete knowledge of:
• Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code.
• Restaurant reservation procedures.
• Daily house count, arrivals, departures, VIP’s.
• Scheduled in house group activities, locations and times.
• All department policies / service procedures.
• Answer telephone within 3 rings, using correct salutations and telephone etiquette.
• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
• Communicate reservation or cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments, ensuring compliance to departmental standards.
• Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
• Ensure that the hostess stand is clean and organized.
• Review the Reservation book, pre assign designated tables and follow up on all special requests.
• Greet the guests at the entrance of the restaurant.
• Seat Guest accordingly to floor plan / being fair to each waiter.
• Show guests their table which has been designated to them.

What You’ll Do More?

• Ensure that the guests are pleased with their table.
• Present the open menu to the guest.
• Ensure that the tables are set to the best service of the guest.
• Anticipate heavy business times and organize procedures to handle waiting lines.
• Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
• Maintain positive guest relations at all times.
• Be familiar with hotel services / activities to respond to guest inquiries accurately.
• Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
• Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.
• Monitor and participate to ensure that all tables are clear and reset according to the department procedures.
• Monitor and maintain cleanliness and working conditions of own section equipment and supplies.
• Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.
• Promote a cooperative working climate, maximizing productivity and quality.
• Do table visits systematically at each meal period to ensure guest satisfaction.
• Promote F&B Outlets to each customer in down time.
• Successful completion of the training process.
• To assist the Supervisor to ensure proper cashiering procedures are follow and accurately balanced.
• To assist in Menu printing.

Requirements of Host/Hostess

• High school diploma or certification in hospitality management.
• 2 years of previous work experience as a Host/Hostess.
• Experience in managing reservations.

Skills and Knowledge Desired

• Understanding of restaurant etiquette.
• Familiarity with health and safety regulations.
• Demonstrable customer service skills.
• Excellent communication skills.

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Tagged as: Host/Hostess