Hospitality L&D Specialist Al Tayer Group
Full time @Jumeirah Group posted 10 months ago Shortlist Email JobJob Detail
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Job ID 10385
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Career Level Intermediate
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Experience Fresh
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Gender Female|Male
Job Description
Al Tayer Group is currently looking for a Hospitality L&D Specialist who will be responsible to support designing and delivering trainings to enable effective job learning, capability development and cultivate a culture of collaboration, trust, customer focus, agility and diversity in line with ATI people and organizational development strategies and plans.
Responsibilities of Hospitality L&D Specialist
- Work closely with Senior Hospitality Management and L&D team to identify existing training needs and performance gaps per brand. Create an annual training plan to address the gaps.
- Work closely with the brands to develop & deliver brand required trainings.
- Support Senior Hospitality Leaders with training plans and hands-on training for new outlet opening/launch plan.
- Design and implement training plans per brand that encompass various facets of hospitality, including customer service, industry trends, and job-specific skills.
- Establish key performance indicators (KPIs) and evaluation mechanisms to measure the effectiveness of training programs, adjusting training plan based on performance metrics.
- Stay abreast of industry trends, innovations, and best practices, integrating relevant insights into training programs to maintain a competitive edge in service delivery.
- Develop and implement crisis management training to ensure staff readiness in handling unforeseen situations, maintaining service quality during challenging times.
- Administer end-to-end execution of training programs in terms of logistics, training materials and nomination of participants, and follow-up and feedback and evaluation.
- Leverage usage of L&D academy hospitality mock rooms to regularly facilitate customer experience, barista training, food & hygiene training etc.
- Strict adherence to training budget allocated and monthly budget utilization update to management & L&D team.
- Define and track success measures for various forms of learning interventions.
- Prepare and circulate feedback, monthly training update and evaluation reports /analysis to senior leaders.
- Support senior leaders in organizing team building, employee engagement initiatives such as townhalls.
- Support Organizational development projects and change management agenda for the business.
- Builf and cultivate relationships with Hospitality business leaders, L&D and key stakeholders to execute hospitality L&D development plans to meet its current and future business needs.
Eligibility Requirements
The eligibility requirements for role of a Hospitality L&D Specialist are as under:
- Graduate or Postgraduate in any relevant field.
- 3-5 years’ experience as Hospitality L&D Specialist or in a similar role with experience in training delivery and training plan development and execution.
- Experience with Learning Technologies.
- Previous training experience in hospitality industry is mandatory.
Skills Desired
- Good commercial and business acumen with excellent analytical and critical thinking skills.
- Good influencing, interpersonal and coaching skills.
- Good change management and stakeholder management skills
- Strong project management, planning, and execution.
- Knowledge of adult learning practice, facilitation and training techniques and ability to apply instructional design and content writing methods to deliver impactful learning programs.
- The ability to organize, prioritize and own multiple tasks while meeting and/or exceeding deadlines
- Strong verbal and written communication and presentation skills
- Knowledge and usage of e-learning design and delivery and use of Digital Learning Technologies.
- MS Office.
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