Al Tayer Group is currently looking for a Hospitality L&D Specialist who will be responsible to support designing and delivering trainings to enable effective job learning, capability development and cultivate a culture of collaboration, trust, customer focus, agility and diversity in line with ATI people and organizational development strategies and plans.

Responsibilities of Hospitality L&D Specialist

• Work closely with Senior Hospitality Management and L&D team to identify existing training needs and performance gaps per brand. Create an annual training plan to address the gaps.
• Work closely with the brands to develop & deliver brand required trainings.
• Support Senior Hospitality Leaders with training plans and hands-on training for new outlet opening/launch plan.
• Design and implement training plans per brand that encompass various facets of hospitality, including customer service, industry trends, and job-specific skills.
• Establish key performance indicators (KPIs) and evaluation mechanisms to measure the effectiveness of training programs, adjusting training plan based on performance metrics.
• Stay abreast of industry trends, innovations, and best practices, integrating relevant insights into training programs to maintain a competitive edge in service delivery.
• Develop and implement crisis management training to ensure staff readiness in handling unforeseen situations, maintaining service quality during challenging times.
• Administer end-to-end execution of training programs in terms of logistics, training materials and nomination of participants, and follow-up and feedback and evaluation.
• Leverage usage of L&D academy hospitality mock rooms to regularly facilitate customer experience, barista training, food & hygiene training etc.
• Strict adherence to training budget allocated and monthly budget utilization update to management & L&D team.
• Define and track success measures for various forms of learning interventions.
• Prepare and circulate feedback, monthly training update and evaluation reports /analysis to senior leaders.
• Support senior leaders in organizing team building, employee engagement initiatives such as townhalls.
• Support Organizational development projects and change management agenda for the business.
• Builf and cultivate relationships with Hospitality business leaders, L&D and key stakeholders to execute hospitality L&D development plans to meet its current and future business needs.

Eligibility Requirements

The eligibility requirements for role of a Hospitality L&D Specialist are as under:

• Graduate or Postgraduate in any relevant field.
• 3-5 years’ experience as Hospitality L&D Specialist or in a similar role with experience in training delivery and training plan development and execution.
• Experience with Learning Technologies.
• Previous training experience in hospitality industry is mandatory.

Skills Desired

• Good commercial and business acumen with excellent analytical and critical thinking skills.
• Good influencing, interpersonal and coaching skills.
• Good change management and stakeholder management skills
• Strong project management, planning, and execution.
• Knowledge of adult learning practice, facilitation and training techniques and ability to apply instructional design and content writing methods to deliver impactful learning programs.
• The ability to organize, prioritize and own multiple tasks while meeting and/or exceeding deadlines
• Strong verbal and written communication and presentation skills
• Knowledge and usage of e-learning design and delivery and use of Digital Learning Technologies.
• MS Office.

Associate Team Leader Al Tayer Group Dubai