The Head Waiter/Waitress at FIVE Hotels and Resorts oversees the dining experience, ensuring exceptional service and guest satisfaction while managing the restaurant staff to deliver a seamless and memorable dining experience.
Responsibilities of Head Waiter/Waitress
- Greets Guests upon Arrival with a Warm ‘FIVE-Styled’ Welcome, ensuring their Journey at FIVE is sensational.
- Proactively acknowledges and Remembers Guest Preferences, maintaining meticulous Guest History records to curate unparalleled, ‘FIVE-Styled’ Service.
- Takes and delivers Food and Beverage Orders accurately and efficiently, ensuring special Dietary Requirements and Preferences are considered.
- Presents menus and makes knowledgeable Recommendations based on the Guests’ Preferences and the availability of ingredients.
- Demonstrates an Unwavering Commitment to upholding FIVE’s First-in-Class Standards, providing personalised Service to Guests at all times.
- Ensures a Seamless Dining Experience for VIP Guests, Anticipating their Needs, and Fulfilling Special Requests.
- Exhibits an exceptional understanding of FIVE’s diverse destinations, concepts, menus, events, and bespoke offerings, enabling ‘FIVE-Star’ Guest Assistance at every touchpoint.
- Assumes Ownership of Guest Concerns and Requests, displaying top-notch Responsiveness to Exceeding Expectations, whilst escalating relevant concerns to the Head of Department.
- Efficiently Processes Billing and Payments while adhering to FIVE’s industry-leading Control Procedures.
- Contributes to a Luxurious Dining Experience by working Collaboratively with the Food and Beverage Team to maximise Guest Satisfaction, ensuring next-level Service.
- Assists in the lavish Table Setup and helps maintain the Dining Destination’s overall Cleanliness and Atmosphere.
- Exemplifies the Highest Standards of Hygiene and Safety, including adhering to proper handling of utensils, equipment, and best-in-class Cleaning Procedures.
- Plays a Pivotal Role in the preparation, setup, and breakdown of breath-taking Events, Parties, and exclusive Extravaganzas.
- Embodies a Visionary Mindset that continuously Disrupts and Breaks Boundaries.
- Attends regular Team Meetings and ongoing bespoke Training Sessions to improve Product Knowledge and Service Skills.
- Becomes an invaluable member of the FIVE, fostering a buzzing atmosphere while Celebrating FIVE’s delicious Culinary Masterpieces, Creative Concoctions and Insta-Famous Tunes.
- Contributes to the signature behind-the-scenes ‘Vibe at FIVE,’ playing a vital role in the success of FIVE’s award-winning initiatives.
- High School Diploma.
- Previous experience of 1-2 years in a Luxury Hotel environment as a Head Waiter / Waitress is a plus.
Skills and Knowledge Desired
- Professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
- Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
- A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
- An elevated and energetic Conversationalist, engaging Guests with lively discussions.
- A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
- Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Members, and stakeholders.
- Finds creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
- Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
- ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
- Impeccable communication skills, both verbal and written, with fluency in English.
- A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
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