Head Waiter / Head Waitress Rayhaan Hotels & Resorts Abu Dhabi 

As a Head Waiter/ Head Waitress at Rayhaan Hotels & Resorts Abu Dhabi  you are responsible to provide professional service to guests, ensuring their restaurant visit will become a memorable dining experience.

Responsibilities of Head Waiter/ Head Waitress

  • Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation.
  • Conduct regular training sessions with the assigned team in line with the departmental SOP’s.
  • Monitor duty schedules for the respective team.
  • Ensure the proper appearance and grooming of assigned employees.
  • Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
  • Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available.
  • Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being.
  • Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel.
  • Contribute to meet and maximize the monthly revenue budget for the respective outlet.

Requirements of Head Waiter/ Head Waitress

  • You should ideally have a diploma / degree in the hospitality field
  • Maximum of 2 years experiences in a similar role.
  • Previous experiences in leadership and supervisory roles are a definite plus.

Skills and Knowledge Desired

  • You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable.
  • The ideal candidate will be a well presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care.
  • You are a hands-on and proactive person with a charismatic and approachable character.

Key Competencies

  • Understanding hotel operations.
  • Effective communication.
  • Planning for business.
  • Supervising people.
  • Understanding differences.
  • Supervising operations.
  • Teamwork.
  • Adaptability.
  • Customer focus.
  • Drive for results.

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