Head Waiter / Head Waitress Jumeira Rotana

  • Full time
  • Dubai, UAE
  • Posted 2 weeks ago
  • 3000-8000 AED / Month

Rotana Hotels & Resorts

Jumeira Rotana is currently looking for  dynamic, and self motivated Head Waiter / Head Waitress who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service. As a job holder  you are responsible to provide professional service to guests, ensuring their restaurant visit will become a memorable dining experience.

Responsibilities of Head Waiter / Head Waitress

  • Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation.
  • Conduct regular training sessions with the assigned team in line with the departmental SOP’s.
  • Monitor duty schedules for the respective team.
  • Ensure the proper appearance and grooming of assigned employees.
  • Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
  • Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available.
  • Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being.
  • Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel.
  • Contribute to meet and maximize the monthly revenue budget for the respective outlet

Requirements of Head Waiter / Head Waitress

  • Ideally have a diploma / degree in the hospitality field.
  • Maximum of 2 years experiences in a similar role.
  • Previous experiences in leadership and supervisory roles are a definite plus.

Skills and Knowledge Desired

  • You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable.
  • The ideal candidate will be a well presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care.
  • You are a hands-on and proactive person with a charismatic and approachable character.
  • You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team.

Key Competencies

  • Understanding Hotel Operations.
  • Effective Communication.
  • Planning for Business.
  • Supervising People.
  • Understanding Differences.
  • Supervising Operations.
  • Teamwork.
  • Adaptability.
  • Customer Focus.
  • Drive for Results.

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