Head Teller Emirates NBD

Responsibilities of Head Teller

• Supervise and train tellers on proper cash handling procedures, customer service standards, and adherence to banking regulations.
• Ensure teller operations are conducted accurately and efficiently, including processing deposits, withdrawals, loan payments, and other transactions.
• Monitor teller cash levels and vault management to maintain adequate funds for daily operations and compliance with security procedures.
• Resolve escalated customer inquiries or complaints promptly and professionally, ensuring customer satisfaction and retention.
• Conduct regular audits of teller transactions and vault balances to identify discrepancies and ensure compliance with internal controls.
• Collaborate with branch management to implement operational procedures, achieve sales goals, and enhance the overall customer experience.
• Provide leadership and guidance to the teller team, fostering a positive work environment and promoting teamwork and collaboration.
• Stay updated on industry trends, regulatory changes, and bank policies to ensure compliance and mitigate risks.
• Assist in opening and closing procedures, including balancing cash drawers, securing the branch, and preparing reports for management.
• Participate in ongoing training and development programs to enhance job knowledge and skills.

Requirements of Head Teller

• Bachelor’s degree in finance, business administration, or related field preferred.
• Previous experience in banking or financial services, with a minimum of 2-3 years in a supervisory role.

Skills and Knowledge Desired

• Strong understanding of banking regulations, compliance requirements, and risk management practices.
• Excellent interpersonal and communication skills, with the ability to interact professionally with customers and team members.
• Detail-oriented with a high level of accuracy in cash handling and transaction processing.
• Proficient in computer applications, including Microsoft Office and banking software systems.