Head of Operations NMC Royal Hospital Sharjah

Full time @NMC Healthcare posted 2 days ago in Healthcare
  • NMC Royal Hospital, Sharjah, AE View on Map
  • Post Date : December 20, 2024
  • Apply Before : January 22, 2025
  • Salary: د.إ15,000.0 - د.إ35,000.0 / Monthly
  • 0 Application(s)
  • View(s) 5
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Job Detail

  • Job ID 28216
  • Career Level  Senior
  • Experience  10-14 Years
  • Gender  Male Female 

Job Description

NMC Healthcare currently has a job opening for suitably qualified candidate for position of a Head of Operations in NMC Royal Hospital, Sharjah, AE. This is a Senior level full time role. For this position salary ranges from 15000-35000 AED, which may be slightly negotiable during the interview process.

Responsibilities of Head of Operations

  • Responsible for leading the “Guest Services, Call Center and VIP coordination” team to exceed the expected levels of performance.
  • Ensures that all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) defined for the clients, are met, or exceeded.
  • Performs the root cause analysis for non-achievement of SLAs. KPIs to develop and to execute remedial solutions.
  • Manages all operations staff and ensures that they are adequately trained and equipped to deliver client service.
  • Reviews and analyzes performance reports against targets with team leaders.
  • Manages performance of individuals and teams through effective performance management techniques, career planning strategies and sharing of best practices.
  • Mentors and ensures smooth induction of new hires in the process.
  • Works closely with HR to ensure high employee morale and retention initiatives.
  • Exemplifies the company’s vision, mission, and values.
  • Monitor the patient experience levels and work with clinical and non-clinical teams to improve the experience.
  • Communicates effectively with other departments, business units and management.
  • To maintain and to ensure patient & employee confidentially.
  • Ensures compliance with policies and procedure

Requirements for Role of Head of Operations

  • Bachelor’s degree/ Masters (preferred) in relative field
  • Minimum 10 years’ experience in a hospital/medical center and in a similar role.

Skills And Knowledge Desired

  • Technical and Functional Expertise
  • Understanding the Business
  • Strong analytical and problem-solving skills.

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