Head of Internal Support EDGE Group

A Head of Internal Support at EDGE Group will be responsible to lead and mentor a team responsible for internal support functions, including administrative support, data entry, document management, and general office operations.  This is a senior level full time role. The salary for this role ranges from 20000 AED to 40000 AED, which may be slightly negotiatable during the interview.

Responsibilities of Head of Internal Support

• Team Leadership and Development: Lead and mentor a team responsible for internal support functions, including administrative support, data entry, document management, and general office operations.
• Conduct regular training programs to enhance the skill set of the internal support team.
• Foster a positive and collaborative work environment that encourages innovation and continuous improvement.
• Process Optimization: Identify opportunities for process optimization within internal support functions, streamlining workflows, and enhancing efficiency.
• Implement best practices for document management, data entry, and administrative processes.
• Collaborate with cross-functional teams to ensure seamless integration with other SCM processes.
• Resource Allocation and Workload Management: Allocate resources effectively to ensure optimal support for SCM operations.
• Monitor workloads and priorities, adjusting staffing levels as needed to meet business demands.
• Implement tools and systems for workload tracking and resource planning.
• Communication and Coordination:
• Act as a liaison between the SCM leadership team and internal support functions, ensuring clear communication and coordination.
• Collaborate with other departments, such as HR and IT, to address cross-functional support needs.
• Facilitate regular meetings to discuss challenges, opportunities, and improvements.
• Quality Assurance and Compliance:
• Implement quality assurance measures to ensure accuracy and compliance within internal support functions.
• Conduct regular audits to verify compliance with internal policies and regulatory requirements.
• Implement corrective actions and improvements based on audit findings.
• Continuous Improvement Culture: Foster a culture of continuous improvement within the internal support team, encouraging innovative solutions and proactive problem-solving.
• Solicit feedback from SCM teams to identify areas for improvement in support services.
• Implement changes and enhancements based on feedback and industry best practices.

Eligibility Requirements for Head of Internal Support

• Bachelor’s degree in Business Administration, Management, or a related field.
• Master’s degree preferred.
• Minimum of 10 years of experience in internal support functions, team management, or related roles, preferably within the defense or aerospace industry.

Skills Desired

• Strong leadership and decision-making skills, with a focus on creating efficient and high-performing teams.
• In-depth knowledge of administrative processes, document management, and data entry.
• Excellent communication and interpersonal skills.
• Strategic thinker with a results-oriented mindset.
• Excellent leadership and people management skills.
• Proactive problem solver with the ability to thrive in a dynamic and fast-paced environment.
• Collaborative mindset with a focus on building strong internal relationships.

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