Full time Offered Salary : د.إ30,007,000.0 - د.إ30,007,000.0 / Monthly

Head Hostess Monkey Bar 25hours Hotels Accor Dubai

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Job Description

Head Hostess (Monkey Bar) at 25hours Hotels Accor Dubai is responsible to oversee the hostess team to ensure efficient operations, exceptional guest service, and a welcoming atmosphere at a hotel in Dubai.

Responsibilities of Head Hostess

  • Responsible for the training of all reception/hostess team members to ensure consistent and high quality standards, discipline and build up high team morale, creating action plans for team member development.
  • Assign areas of responsibility to reception/hostess staff.
  • Assist with performance evaluation of line staff.
  • Posting of positive comments for viewing by all staff reviewing negative comments with FOH Manager AND Venue Manager.
  • Prepare the daily/weekly/monthly roster in co-ordination with the Operations team.
  • Be fully aware of the Venue licensing regulations, health and safety procedures and to follow them and ensure that all team members are fully trained.
  • Conduct daily team member communication meetings in the absence of the Venue Manager.
  • Adherence to stock control and par stocks of stationary and of equipment (controlling costs).
  • Assist, manage and control the use and upkeep of equipment’s and assets.
  • Maximize revenue through sales and increase the revenue through up-selling, effective training and motivational techniques with regards to Events and Party Night Tables.

What You’ll Do More?

  • Assist in developing strategies to increase sales.
  • Be familiar with current industry trends and make suggestions how these could be brought into the company to increase revenues and add guest offering/themes.
  • Manage Reservations and Table Management System.
  • Manage Database and upkeep of information create reporting templates to update weekly.
  • Manage yearly marketing calendar of events and promotions around town.
  • Establish relationships with hotel concierges by supporting their profession by hosting their meetings (4 per year), invitational concierge cocktails and staying in contact on a regular basis.
  • Tracking of reservations coming from hotel concierges and administering concierge appreciation program.
  • Attend all external networking events as directed by Venue Manager and Managing Partner.
  • Oversee the weekly “What’s on” sheet where management of each restaurant is informed on current events that may affect business. Information gathered via networking & internet research includes:
  • Plan, organize and execute ‘group events’, parties, and ‘festive events’ at the Venue.
  • Ensure success, profitability and guest satisfaction is achieve during these events.
  • Managing Guest list at the door on theme nights as directed by Venue Manager and Managing Partner.
  • Personal follow up via phone or email within one week of the event and update the template report as needed and file.
  • Oversee mailing of official thank-you letter in the month following the event.
  • Introducing potential clients to the venue.

Requirements of Head Hostess

  • High School Diploma.
  • Minimum of 1 year experience in Food & Beverage area.
  • Middle East experience.

Skills and Knowledge Desired

  • Hotel related experience field.
  • Admin knowledge.
  • Microsoft office.
  • Reinforces change through communication, support, and own behaviours in the face of difficulty by implementing various creative solutions.

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