Jumeirah Group presently has job opening for eligible candidate for position of a Guest Services Team Leader. The aspiring candidate will work at Jumeirah Marsa Al Arab in Dubai (subsidiary of Jumeirah Group). This job has been posted by Jumeirah Group on 2 November 2023 and is now open for all desirous candidates.
Job Purpose of A Guest Services Team Leader
To oversee and manage the guest services team, ensuring a positive and seamless experience for customers or guests.
Duties of A Guest Services Team Leader
- Supporting to set up the function and role during Pre Opening phase.
- Working closely between the hotel and residences to support any operational needs as per the job description.
- To escort guests to rooms as and when required and to ensure the standard for rooming is cascaded to all colleagues.
- To ensure all guest items are delivered and stored safely and securely, and that policy is adhered regarding manual handling and that this is cascaded to all colleagues.
- To load cars for departing guests, ensuring a polite manner and courteous farewell, remembering to confirm the number of pieces with the departing guest
- To unload luggage from the cars for arriving guests, following health and safety manual handling guidelines.
- To direct and escort guests to reception announcing them by name.
- To liaise with the valet parking attendant on arriving and departing guest vehicles.
Who Can Apply?
Qualification
- High School Diploma or internationally recognized degree.
Experience
- Ideally Pre-Opening experience, experience on setting up any related systems or structures in the role | department.
- Previous 3-5 years of Luxury Hospitality experience in a customer service role.
Skills & Knowledge Desired
- Able to work with tight deadlines and under pressure due to intensive preopening phase.
- Problem Solving, Collaborating with Others with diligence.
- Ability to prioritize, organize and follow up.