Guest Services Officer, Mubadala Health UAE

Mubadala Health is presently looking to hire dedicated and competent candidates for the role of a Guest Services Officer. The appointed candidate will perform his/her duties at Healthpoint (subsidiary of Mubadala Health) located in Abu Dhabi, UAE. This job has recently been posted by Mubadala Health and is open for all interested applicants.

Purpose of A Guest Services Officer

• Reporting to the Supervisor, Patient Access Services, the Guest Services Officer performs all duties related to the preregistration, registration, scheduling, patient identification, cash collections and insurance eligibility.
• Provides front-door customer service to patients when they are present physically to the service areas as well as over the phone.
• Communicate directly with patients and families, physicians, nurses, and are responsible for ensuring the hospital maintains compliance where applicable with the Department of Health (DOH), Dubai Health Authority (DHA), and Joint Commission International (JCI) standards.

Duties of A Guest Services Officer

• Greets and welcomes patients.
• Performs positive identification of patients upon arrival.
• Prints and places wristbands on patients when applicable.
• Obtains insurance card and demographic information and inputs information into Electronic Medical Records (EMR).
• Secure all signatures necessary for treatments, e.g. General Consent forms.
• Provides a copy of the patient and family rights and responsibilities to patients when general consent needs to be signed.
• Performs accurate registration using thorough interview technique to ensure that information is 100% complete and accurate.
• Performs insurance eligibility and verification.
• Identifies and routes unauthorized procedures to insurance officer.
• Validates Emirates ID and performs patient identification.
• Identifies and routes unauthorized procedures to insurance officer.
• Ensures that all compliance requirements have been met, and the registration is properly created and/or updated to enhance the claims submission process.
• Schedules follow up appointments and appointments for walk-in patients conducts appointment reminders.
• Assists with keeping family members updated regarding patient’s procedure/visit or of any delays in the clinic.
• Answers telephone calls promptly and responds to requests, messages,and emails in a timely manner.
• Takes accurate messages, relays/forwards messages to appropriate personnel, and refers callers to appropriate personnel as needed.
• Performs reminder calls to patients as required.
• Discharge patients from the clinic and coordinates follow up appointments.
• Informs patients about their next steps and assist with any questions.
• Participates and contributes to department meetings.

Who Can Apply?

Qualification

• Required: Vocational / Technical Education.
• Desired: Bachelor’s degree (substitutes for 2 years of experience).

Experience

• 2 years of similar experience.

Job ID

• 2023-2053.

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