Guest Services Officer, Hyatt Hotels Corporation UAE

  • Full time
  • Dubai, UAE
  • Posted 6 months ago
  • 5000-10000 AED / Month

Hyatt Hotels Corporation

Hyatt Hotels Corporation presently has a job opening for eligible candidate for position of a Guest Services Officer (Communication Center). The selected candidate will be required to work at Hyatt Regency Dubai Creek Heights located in Dubai. This job was posted by Hotel authorities on 6 September 2023 and is now open for applications from individuals who are aspiring to be part of Hyatt !

Purpose of A Guest Services Officer

Handles all customers matters ensuring positive customer experience from the moment guests enter the hotel till the time they leave.

Duties of A Guest Services Officer

  • Meet and greet guest.
  • Handle all guest questions & inquiries.
  • In case of any complaints, act immediately and solve them at priority.
  • Provide an excellent and consistent level of service to customers.
  • Contribute to the smooth and efficient running of the Reception within the Rooms Division.
  • Ensures adherence to all customer satisfaction indicators to ensure service excellence.

Who Can Apply?

Qualification
  • Bachelor’s degree or diploma in Hospitality or Tourism management.

Experience

  • Minimum 2 years work experience in hotel operations.

Skills Desired

  • Good problem solving, administrative and interpersonal skills.
  • Excellent customer service skulls
  • The ability to understand customer needs, address inquiries and provide exceptional service is vital.
  • Strong communication skills, both verbal and written.

Guest Room Attendant, Four Seasons Hotel UAE

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