Guest Services Officer Accor Hotels UAE

Sofitel Dubai The Palm is presently accepting applications from suitable candidate for the job role of Guest Services Officer. The job holder is responsible to provide accurate information concerning hotel facilities, venues and functions and to handle all guest inquiries.

Responsibilities of Guest Services Officer

• To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.
• To personally greet and escort the guests rather than pointing out directions.
• To respect the privacy of the guests and the confidentiality of the information.
• To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfy, and recording it.
• To call the supervisor or manager for advice in serious cases or if an approval is required.
• To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.
• To be aware of and to report all guest comments or complaints.
• To be aware of all VIPs visiting or staying in the hotel.
• To do a proper cashier closer and to ensure a complete handover between the shifts.
• To be aware of forged currency and travellers checks and to respect all the financial and audit procedures.
• To check the departure lists and to ensure check out times are respect.
• To properly use all the equipment and Fidelio management system, to have a perfect knowledge of the set ups.
• To strictly respect the room keys and section keys handover procedures.
• To daily follow the checklists.

Requirements of Guest Services Officer

• Diploma or certification in Hospitality management.
• 2 years guest service experience in a 5 star Hotel

Skills and Knowledge Desired

• Fluency in written and spoken English
• Knowledge of front office application.

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