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Guest Services Manager Amwaj Rotana Jumeirah Beach UAE

  • Full time
  • Dubai, United Arab Emirates View on Map
  • @Rotana Hotel & Resorts posted 5 days ago
  • Posted : November 14, 2025 -Accepting applications
  • Salary: د.إ10,000.0 - د.إ12,000.0 / Monthly
  • View(s) 62

Job Detail

  • Job ID 54579
  • Career Level  Intermediate
  • Experience  3 Years
  • Gender  Male Female 

Job Description

This Guest Services Manager job at Amwaj Rotana Jumeirah Beach is a full-time on-site role for experienced hospitality leaders who turn every guest touchpoint into a seamless, memorable stay. You’ll oversee the front office team, handle inquiries and complaints with poise, craft service policies, and coordinate across departments to boost satisfaction scores. Shifts are 40 hours a week, rotating. Pay is AED 10,000 to AED 12,000 a month, about AED 120,000 to AED 144,000 a year, plus service charge and benefits. You need 3+ years in guest services management and a bachelor’s in hospitality. It’s a pivotal spot for customer-focused pros who love Dubai’s marina energy and a 5-star resort that’s steps from the beach.

About Company

Amwaj Rotana Jumeirah Beach is a 5-star luxury hotel with 301 rooms on The Walk in Dubai Marina since 2015. Part of Rotana, it’s near Jumeirah Beach and Ain Dubai, blending city buzz with seaside calm for business and leisure. The guest services team ensures flawless experiences. Check rotana.com for more. Some guest profiles stay private for personalization.

Job Title

Guest Services Manager

Responsibilities

  • Lead guest services team.
  • Train reps for top service.
  • Handle inquiries and complaints.
  • Work 40 hours a week on-site.
  • Develop service policies.
  • Monitor satisfaction metrics.
  • Coordinate with departments.
  • Manage budgets and expenses.
  • Stay on industry trends.
  • Implement best practices.

Requirements

Education

Bachelor’s in hospitality or related.

Experience

3+ years guest services management.

Qualifications

  • Can work in UAE.

Skills

  • Communicate excellent.
  • Lead teams strong.
  • Solve problems tactful.
  • Multitask in fast pace.
  • Organize details.

Knowledge

  • Service principles.
  • Hospitality trends.
  • Team management.
  • Budget tracking.
  • Cross-department coordination.

Applicant Location

On-site in Dubai, UAE. Local hires preferred.

Application Procedure

To apply, download the Job Info app from the Google Play Store and submit your application through the app.

Note

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