Guest Services Executive Jumeirah Zabeel Saray Dubai

An exciting opportunity has arisen for a Guest Services Executive in Jumeirah Zabeel Saray. The job holder will be responsible for managing guest check-in and check-out procedures, resolves guest inquiries and issues, and ensures a seamless and personalized experience for hotel guests, maintaining high standards of hospitality and customer service.

Responsibilities of Guest Services Executive

• Providing check in/check out assistance. Assisting in pre-registration activities or extended stay requests. Manage Group bookings and check in and check out following standard protocols as applicable to respective domains.
• Ensure that the guest is promptly allotted the assigned room courteously. Instruct the bell desk to escort the guest directly to the room/suite after proceeding with the check-in formalities.
• Accurately and professionally communicate rates associated with facilities, products, and services, utilize suggestive selling techniques, demonstrate advantages, and create value for guests.
• Carry out cashiering duties like foreign currency exchange, paid outs etc.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
• Identify and anticipate guest’s needs and assist in any possible way, keeping in mind Heart of Jumeirah standards.
• Ensure adherence to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence.

Requirements of Guest Services Executive

• High school diploma or equivalent
• A minimum of 2 years of Concierge, Guest Relations, or Front Office experience in a 5-star hotel setting.

Skills and Knowledge Desired

• Strong knowledge of Microsoft Office products, Opera PMS (Cloud), HotSoS, and Sevenrooms.
• Clear and effective communication skills in English and proficiency in at least one of the following languages: Arabic, Chinese, Russian or any European language.
• Demonstrated ability to perform tasks with meticulous attention to detail, coupled with effective organizational skills for handling multiple responsibilities.

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Tagged as: Guest Services Executive