Guest Services Executive Jumeirah Zabeel Saray

Job Description

Jumeirah Zabeel Saray is presently accepting applications from suitable candidate for the job role of Guest Services Executive. This vacancy was announced by the hotel on December 25, 2023. Candidates desirous for this role should submit their resume to begin with the application process.

Responsibilities of Guest Services Executive

Provide guests a unique and outstanding experience.
Exhibit a friendly and professional demeanor in all guest interactions, warmly welcome and orient guests and provide effective and efficient guest service.
Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet
Display a friendly and professional manner in all interactions with guests
and colleagues
Assist guests with general inquiries about the hotel and its facilities, as well as daily events and functions
Inspect the rooms of VIP guests prior to their arrival at the hotel
Conduct curb side check ins and escorting of guests to the rooms
Assist with check ins, check outs, and concierge duties when needed
Provide tours of the hotel and its facilities as requested
Order and ensure timely delivery of amenities for VIP arrivals and requests
for special arrangements
Assist with group registration when required
Conduct pre-arrival calls or emails to guests to reconfirm their reservation and obtain additional information and preferences during the stay
Ensure a clean profile and reservation for all guests arriving
Assist in the writing and maintenance of guest history
Print and action Guest Relations traces
Preparing the arrival report for the next day and highlighting all VIP guests
Carry out courtesy calls to guests in house

What You’ll Do More?

Guest Relations emails and E-Butler to be responded to in a timely manner
Prepare and update welcome letters
Run the birthday report of in-house guests and arrange the amenities accordingly
Search and prepare the I Know You report
Prepare and send out the I Know You Better for special highlighted VIPs
Perform any related duties and special projects as requested by the Guest Relations Managers or Guest Relations Team Leaders
Adhere to the Jumeirah HEART and ASPIRE standards, grooming standards and all Step by Step procedures
Comply with the resort’s health, safety and hygiene procedures and products
Be aware of the resort’s fire and emergency procedure
Prepare next day’s arrival list, along with amenities requisition.
Check arrivals list for the following day, allocate rooms for VIP guests and guests with special requirements.
Order and ensure timely delivery of amenities for all arrival and in-house and Suite guests.
Inspect the rooms of all and Suite guests prior to their arrival at the hotel.
Attend to special requests made by VIP and Suite guests prior to, during, or after their stay.
Print and action Guest Services trace report.
Escort arriving guests to their rooms whenever possible after the registration procedure has been completed at the Front Desk.
completed the registration procedures at the airport reception.
Assist guests with general inquiries about the hotel and its facilities, as well as daily events and functions.

Requirements of Guest Service Executive

The requirements of Guest Service Executive are as under:

High School diploma or equivalent.
Entry level or Minimum 1 year role as a Guest Relations Executive/Agent or a similar role in 5 star hotel of multicultural environment.