Guest Services Executive Jumeirah Creekside Hotel

An opportunity has arisen for a Guest Services Executive Front Office at Jumeirah Creekside Hotel. This is an entry level full time job. There is no nationality and gender restriction for this job, all nationality and both males and females can apply for this job.

Responsibilities of Guest Services Executive

  • Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
  • Maintains the privacy of all guests by ensuring that follow the General Data Protection Regulation (GDPR)
  • Follow the PCI (Payment Card Industry) policy and procedure.
  • Follow FRAUD PREVENTION policy and procedure.
  • Take payment from guests on departure and close their bills correctly.
  • Be efficient in assisting guests throughout their stay with any requirements.
  • Sell rooms to walk-in guests at the maximum rate possible
  • Ensures that the Guest Services desk is manned, operationally prepared and stocked at all times.
  • Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
  • Update all information given by guests on the Registration Card on check-in into the Fidelio system making sure that all required information has been provided.
  • File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks.
  • Neatly file registration cards of departed guests by date and in alphabetical order.
  • Scan the passport of every guest on arrival and save the data correctly for the CID Report
  • Carry out a Routing Instruction Report regularly and ensure that all required back-up is attach the Registration Cards neatly Logs and keeps the immediate supervisor fully informed of all challenges, negative feedback or unusual matters of significance.
  • Attend the daily handover briefing at the beginning of each shift.

Additional Duties

  • Identify and anticipate guest’s needs and assist in any possible way, keeping in mind Hallmark no. 2, ‘My first response to a guest will never be “no”
  • Open safe deposit boxes for guests ensuring that details and signatures on the record card are completed and correct.
  • Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times.
  • Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests.
  • Take advance payment guarantee on check-in for all guests according to the Resort’s Credit Policy
  • Carry out a Credit Check Report on each shift ensuring that all in-house rooms have sufficient credit.
  • Carry out cashiering duties like foreign currency exchange, paid outs etc
  • Close their individual cashier audit at the end of each shift ensuring that all details balance.
  • Maintain their cash float, take full responsibility for it ensuring that it is balanced at all times.
  • Minimize rebates and ensure that they all have sufficient justification, back-up and signatures.
  • Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Team Leader.
  • Adhere to Jumeirah International’s Guiding Principles and Hallmarks.

Requirements of Guest Services Executive

  • Secondary Education
  • 2 years front desk experience in a 5-star Hotel

Skills and Knowledge Desired

  • Fluency in written and spoken English.
  • Knowledge of basic Microsoft Office applications.
  • Knowledge of front office application.

Competencies

  • PMS – Opera.
  • Time Management.
  • Handle stress well.
  • Multi-skilled and able to multi-task.

Guest Services Executive Jumeirah Mina A Salam Dubai

Senior Executive Assistant Jumeirah Group & Corporate Dubai

Sales Director Global, Jumeirah Group Dubai

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