Guest Services Executive Jumeirah Creekside Hotel

Jumeirah Creekside Hotel is presently accepting applications from suitable candidate for the job role of Guest Services Executive. The opening of Resort is scheduled this month, so this vacancy has been posted by the hotel for desirous applicants to hurriedly apply and make use of this fleeting opportunity.

Responsibilities of Guest Services Executive

• Assist guests with Towels, bathrobes, sandals, and amenities across the spa.
• Maintain knowledge of use of equipment and their upkeep and maintenance. Use equipment only as intended.
• Anticipate guests/member’s needs, respond promptly, and acknowledge them,
• Assist guests in the following areas as required based on operating and safety guidelines:
• Locker room
• Salon
• Health Club
• Assist in the preparation of reports including and not limited to the below:
• Monthly reports
• OTB
• Email database and VIP guest attendance record
• Supports and participates in all initiatives that help achieve results in revenue and quality of the spa and fitness.

Requirements of Guest Services Executive

The requirements of Guest Services Executive are as under:

• Highschool diploma or general education in Business Administration preferred.
• Bachelor’s degree in any related field.
• Minimum two years’ experience in hospitality or guest service-related work.
• Minimum of two years of experience in retail/cash handling
• Experience in a spa environment preferred (For role associated with Spa).
• Experience working with B4T, and Opera preferred but not required.
• Retail, customer service, and POS system experience

Skills and Knowledge Desired

• Microsoft Office (Desired)
• Book 4 Time, Opera, Hot SOS
• Proficient in English (Read/Write/ Speak Essential)
• Proficient in additional language (Preferred: Read/Write/Speak Russian, German, French or Arabic)

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