Guest Services Executive Jumeirah Al Naseem Dubai

An exciting opportunity has arisen for a Guest Services Executive – Concierge in Jumeirah Al Naseem. The job holder will be responsible to ensures exceptional guest experiences by managing check-ins, resolving inquiries, and coordinating guest services to exceed expectations and enhance satisfaction during their stay.

Responsibilities of Guest Services Executive

• Engage in focused conversations with guests to discern their preferences and expectations, fostering a personalized and tailored experience.
• Proactively anticipate and address the comprehensive requirements of each guest, ensuring their unique stay is a resounding success through attentive and anticipatory service.
• Assist guests in the recommendation, booking, and organization of various activities, including sightseeing, shopping, arts, and cultural experiences, tailoring suggestions to individual preferences.
• Arrange limousine transportation requests with a strategic focus on maximizing revenue, ensuring a seamless and luxurious travel experience for guests.
• Respond promptly to all guest needs and requests, employing effective communication skills within available resources and coordinating with other departments when necessary.
• Maintain a detailed daily record of guest requests, reservations, and confirmations via the E-Concierge, ensuring a systematic and organized approach to guest services.
• Effectively communicate with both management and colleagues regarding internal and external events, available resources, and potential challenges to ensure a cohesive and informed team approach.

Requirements of Guest Services Executive 

• High school diploma or equivalent
• A minimum of 2 years of Concierge, Guest Relations, or Front Office experience in a 5-star hotel setting.
• Prior work experience in Dubai.

Skills and Knowledge Desired

• Strong knowledge of Microsoft Office products, Opera PMS (Cloud), HotSoS, and Sevenrooms.
• Clear and effective communication skills in English.
• Proficiency in at least one of the following languages: Arabic, Chinese, or any European language.
• Demonstrated ability to perform tasks with meticulous attention to detail, coupled with effective organizational skills for handling multiple responsibilities.

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Tagged as: Guest Services Executive