Guest Services Executive Front Office Jumeirah Marsa Al Arab Residences

An opportunity has arisen for a Guest Services Executive to join Front Office team at Jumeirah Marsa Al Arab at Jumeirah Beach Road, Dubai, United Arab Emirates. This is an Executive level full time job. For this job the salary ranges from 6000-12000 AED/month which may be slightly negotiable during interview process.

Responsibilities of Guest Services Executive

• Assisting in pre-registration, check in, check out activities or extended stay requests. Manage group bookings following brand standards.
• Courteously answer all incoming phone calls in a professional and friendly manner.
• Answer all email queries in a professional manner, following standard turnaround time and email etiquettes.
• Accurately and professionally communicate rates associated with facilities, products, and services from respective domain and utilize suggestive selling techniques, demonstrate advantages, and create value for our guests.
• Maintain knowledge in all aspects of facilities, products, and services, associated program, and reservations for respective domain.
• Always maintain a friendly, cheerful, and courteous demeanor while providing personalized service to guests and frequent traveler.
• Greet and serve guests in person or by phone and assist them with bookings and enquiries.
• Greet and serve guests while arriving or departing, provide orientation to facilities etc.
• Managing payments via cash, credit, or debit cards.

Requirements of Guest Services Executive 

• High school diploma or equivalent.
• 3 years of experience within the international luxury hospitality industry of Dubai.
• Experience working in a multi-cultural environment.

Skills and Knowledge Desired

Any additional language will be considered as a plus (Russian/Arabic/French/Spanish/Italian/Mandarin).

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Tagged as: Guest Services Executive