Guest Services Executive Front Office Jumeirah Hotel UAE

Jumeirah Group is presently recruiting suitably qualified and skilled candidate for the role of Guest Services Executive Front Office. The selected candidate will manage front office operations, assists guests with check-in/out, and addresses inquiries and concerns in a hospitality setting. This vacancy was announced by the hotel on 16 January 2024. Candidates desirous for this role should submit their resume to begin with the application process.

Responsibilities of Guest Services Executive

• Providing check in/check out assistance. Assisting in pre-registration activities or extended stay requests. Manage Group bookings and check in and check out following standard protocols as applicable to respective domains.
• Courteously answer all incoming phone calls in a professional and friendly manner.
• Answer all email queries in a professional manner, following standard turnaround time and email etiquettes.
• Accurately and professionally communicate rates associated with facilities, products, and services from respective domain (spa & health club for membership etc., front office for rooms etc. & experience team for tours etc.), utilize suggestive selling techniques, demonstrate advantages, and create value for our guests.
• Always maintain a friendly, cheerful, and courteous demeanor while providing personalized service to guests and frequent travelers.
• Greet and serve guests in person or by phone and assist them with bookings and enquiries.
• Greet and serve guests while arriving or departing, provide orientation to facilities etc.
• Managing payments via cash, credit, or debit cards.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
• Continually strive to improve the procedures in respective domains.
• Attend all training sessions and meetings on a consistent and regular basis.
• Identify and anticipate guest’s needs and assist in any possible way, keeping in mind Heart of Jumeirah standards.
• Ensure that all complaints are promptly attended to and check with the guest for Feedback.
• Reports on working on time and adhering to Jumeriah grooming standards.
• Ensure adherence to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence.
• Adhere to all relevant Health, Safety and Environment procedures, instructions, and controls.

What Will be Your General Tasks?

• Check and action traces in Oracle on arrival and departure as well as setting traces sensibly at all times.
• Ensure that the guest is promptly allotted the assigned room courteously. Instruct the bell desk to escort the guest directly to the room/suite after proceeding with the check-in formalities.
• Providing information on transport, restaurant facilities and sightseeing locations to guests.
• Check and update Departure timelines for the current and following day. Inform the concierge and the housekeeping department about the guest’s departure.
• Possess through knowledge of the room rates and suites rates. Must have knowledge of currencies of different countries and denomination.
• Assist Guest Relations, Concierge and Club Executive Lounge as and when needed.
• Take advance payment guarantee on check-in for all guests according to the Hotel’s Credit Policy.
• Carry out a Credit Check Report on each shift ensuring that all in-house rooms have sufficient credit.
• Carry out cashiering duties like foreign currency exchange, paid outs etc.
• Close their individual cashier audit at the end of each shift ensuring that all details balance.
• Handle and maintain the cash float, take full responsibility for it ensuring that it is always balanced.
• Minimize rebates and ensure that they all have sufficient justification, back-up, and signatures.

Requirements of Guest Services Executive

• Highschool diploma or general education in Business Administration preferred.
• 2+ years’ experience in hospitality or guest service-related work. (Essential)
• 2+ years of experience in retail/cash handling

Skills & Knowledge Desired

• Proficient in English (Read/Write/ Speak – Essential)
• Proficient in additional language (Preferred: Read/Write/Speak – Russian, German, French or Arabic)
• Strong interpersonal and communication skills.
• Demonstrated experience working in a high-volume, with resort environment.
• Good understanding of core resort operations.
• Emphatic, Courteous and Polite
• Proactive approach to assist guests displaying positive body language
• Team Player, Pro-active listener
• Strong Organizational skills
• Displays integrity in dealing with guests and colleagues
• Respects values and cultural difference
• Strong Customer service orientation and ownership
• Reflect professional image in line with Jumeirah grooming standards

Guest Services Executive Jumeirah Al Qasr