Guest Services Executive Front Office Jumeirah Creekside Hotel

Jumeirah Creekside Hotel is presently accepting applications from suitable candidate for the job role of Guest Services Executive. To be the main point of contact for the guests upon arrival until their departure and to handle all enquiries throughout their stay in a friendly and effective manner always striving to exceed expectations and keeping in mind ‘Everything Considered.

Responsibilities of Guest Services Executive

• Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
• Follow the PCI (Payment Card Industry) policy and procedure.
• Take payment from guests on departure and close their bills correctly.
• Be efficient in assisting guests throughout their stay with any requirements.
• Sell rooms to walk-in guests at the maximum rate possible
• Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
• File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks.
• Neatly file registration cards of departed guests by date and in alphabetical order.
• Scan the passport of every guest on arrival and save the data correctly for the CID Report
• Attend the daily handover briefing at the beginning of each shift.
• Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times.
• Take advance payment guarantee on check-in for all guests according to the Resort’s Credit Policy
• Carry out a Credit Check Report on each shift ensuring that all in-house rooms have sufficient credit.
• Carry out cashiering duties like foreign currency exchange, paid outs etc
• Close their individual cashier audit at the end of each shift ensuring that all details balance.
• Minimize rebates and ensure that they all have sufficient justification, back-up and signatures.
• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Team Leader.
• Adhere to Jumeirah International’s Guiding Principles and Hallmarks

Requirements of Guest Services Executive

• Secondary Education.
• 2 years front desk experience in a 5-star Hotel

Skills and Knowledge Desired

• Fluency in written and spoken English.
• Knowledge of basic Microsoft Office applications.
• Knowledge of front office application.

Competencies:

• PMS – Opera
• Time Management
• Handle stress well.
• Multi-skilled and able to multi-task

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