An opportunity has arisen for a Guest Services Executive (Front Office) in Jumeirah Al Naseem. The selected candidate will be responsible for managing front desk operations to ensure a seamless guest experience. This position includes handling check-ins and check-outs, providing information about hotel facilities and local attractions, and addressing any guest concerns or requests. The executive is instrumental in maintaining the hotel’s high standards of service and plays a key role in fostering a welcoming and efficient environment for all guests.
Responsibilities of Guest Services Executive
- Give a warm welcome to guests on arrival and complete the check in formalities in accordance with Jumeirah Standards.
- Take payment from guests on arrival and departure and close their bills in compliance with the financial rules and regulations.
- Be efficient in assisting guests throughout their stay with any requirements.
- Sell rooms to walk-in guests, maximizing the Hotel revenue. Upsell rooms, suites, breakfast packages and Jumeirah restaurants proactively.
Requirements of Guest Services Executive
The requirements of Guest Services Executive are as under:
- High School diploma or certification in hospitality.
- 2 years of Front Desk experience in a 5-star Hotel
Skills and Knowledge Desidred
- Great communication and interpersonal skills.
- Excellent Problem solving skills.
- Good time management skills.
- Adaptability skills.
- Ability to work under pressure.
- Positive attitude.
