An opportunity has arisen for a Guest Services Executive to join Front Office department in Jumeirah Living Marina Gate. The selected candidate will be responsible for providing high-quality service to guests, handling inquiries, and ensuring a pleasant and satisfying stay for all guests.
Responsibilities of Guest Services Executive
- Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
- Take payment from guests on departure and close their bills correctly.
- Lobby Presence and guest escort via buggy or on foot to their rooms
- Serve welcome towels and drinks to arriving guests.
- Prepare amenities for arrivals and guest in house.
- Provide personalized check in to all VIP guests.
- Update and maintain all guests’ profiles history files accurately.
- Be efficient in assisting guests throughout their stay with any requirements.
- Sell rooms to walk-in guests at the maximum rate possible.
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody following the security procedures.
- Display high product knowledge of all services and facilities of the hotel.
- Report for duty on time and wearing the correct uniform.
- Overlooking the Reception Email Inbox and the efficient and timely communication of the same.
Requirements of Guest Services Executive
- College Level Educational Attainment or Diploma in Hospitality Management Field.
- 2+ years previous Hotel Experience (through studies or work experience) in a hotel.
- Basic experience with windows, internet explorer and word.
Skills and Knowledge Desired
- Good interpersonal and communication skills, fluent in Engish.
- Able to communicate effectively and to respond well (switched on) to questions and requests.
- Well-groomed and presented.
- Outgoing and friendly personality, enthusiastic and eager.
- Able to work in a team, i.e. caring about other team members and open towards other nationalities.
- Should be able to quickly learn and adapt to a new work environment.
