Guest Services Executive Concierge Jumeirah Marsa Al Arab Residences Dubai

An opportunity has arisen for Guest Services Executive to join the Concierge team at Jumeirah Marsa Al Arab Residences at Jumeirah Beach Road, Dubai, United Arab Emirates. This is an Executive level full time job. For this job the salary ranges from 6000-12000 AED/month which may be slightly negotiable during interview process.

Responsibilities of Guest Services Executive

• Understand the complaints/issues, carry out all the relevant equipment’s to the site, diagnose the situation and the repair needs, carry out repair, replacement and maintenance works as directed/needed.
• To ensure that all guest requests, requirements and complaints are attend to promptly and acted in the correct manner.
• To have a thorough and up-to-date knowledge about the activities in and around town and to establish business contacts for follow up on guest requests.
• To place emphasis on and sell in-house restaurants, facilities and other destinations.
• To book seats for guests in restaurants requested and arrange all other requests (transportation etc.)
• To reconfirm guest flights and leave confirmation messages to guest.
• To check and be familiar with the arrival list, VIP list and departure list on a daily basis.
• To ensure that the Concierge desk, Mail room and store room are all kept neat and in an orderly manner at all times.
• To report and log guest comments ensuring complaints are resolve as soon as possible.

Requirements of Guest Services Executive

• High school diploma or equivalent.
• Previous experience in a multicultural environment.
• 1-2 years previous experience in a similar position within a 5* luxury property.

Skills and Knowledge Desired

• Proficiency in English.
• Any additional languages will be preferred.

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Tagged as: Guest Services Executive