Jumeriah Wild Wadi Waterpark is currently seeking suitable candidate for position of Guest Services Assistant. The job holder will be responsible for providing assistance and support to guests, addressing inquiries and ensuring a pleasant and efficient service experience. If you are willing for this job role then apply as soon as possible.
Responsibilities of Guest Services Assistant
- Courteously answer all incoming phone calls in a professional and friendly manner.
- Answer all email queries in a professional manner, following standard turnaround time and
email etiquettes. - Accurately and professionally communicate rates associated with facilities, products, and
services from respective domain, utilize suggestive selling techniques, demonstrate
advantages, and create value for our guests. - Maintain Knowledge in all aspects of facilities, products, and services, associated program, and
reservations for respective domain. - Always maintain a friendly, cheerful, and courteous demeanor while providing personalized
service to guests and frequent travelers. - Greet and serve guests in person or by phone and assist them with bookings and enquiries.
- Greet and serve guests while arriving or departing, provide orientation to facilities etc.
- Managing payments via cash, credit, or debit cards.
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to
anybody. - Continually strive to improve the procedures in respective domains.
- Attend all training sessions and meetings on a consistent and regular basis.
Requirements of Guest Services Assistant
- High school diploma or equivalent.
- Minimum 1 year experience at 5* luxury hotel or Waterpark.
Skills and Knowledge Desired
- Proficient in spoken and written business English.
- Effective communication skills with all levels of colleagues and management at all levels.
