Guest Services Assistant Jumeirah Group

Jumeirah at Saadiyat Island Resort is presently hiring skillful and experienced candidate for the job role of Guest Services Assistant. The opening of Resort is scheduled this month, so this vacancy has been posted by the hotel for desirous applicants to hurriedly apply and make use of this fleeting opportunity.

Responsibilities of Guest Services Assistant

• To update guest details in the Opera (PMS) guest profile.
• To maintain and update all departmental training records as per Jumeirah Policy.
• To ensure that all guests receive a warm friendly welcome creating positive first impression of the hotel and its team.
• To ensure that all queries and requests are deal with in an efficient and professional manner.
• To have a high level of product knowledge of the property and its facilities as well as the city of Abu Dhabi.
• Ensure that all faxes (especially for guests) are collect by the concierge and deliver immediately and they are record properly.
• To answer all phone calls according to the Jumeirah company wide standards
• Ensure that guest messages in Opera are type correctly following the Jumeirah standard.
• Ensure that all operators are aware of the resort’s fire, safety and emergency procedures.
• Regular update the digital phone book on the opera front office system.
• To ensure that the Front Office Manager is update and informed of all feedback received from the guests.
• Any other duties as may reasonably be request by the management.

Requirements of Guest Services Assistant

The requirements of Guest Services Assistant (Front Office Telecommunications) are as under:

• High school diploma or equivalent.
• Must have 2 years of experience in Front Office/Telecommunications in luxury environment.

Skills and Knowledge Desired

• Familiarity with LQA and Forbes standards is preferred.
• Fluency in English is mandatory.
• Communication skills
• Microsoft Software skills.

Waiter/Waitress Jumeirah at Saadiyat Island

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