Guest Services Agent Embassy Suites Business Bay Hilton

Full time @Four Seasons
  • Dubai,UAE View on Map
  • Post Date : February 4, 2024
  • Apply Before : January 17, 2025
  • Salary: د.إ30,006,000.0 - د.إ30,006,000.0 / Monthly
  • 0 Application(s)
  • View(s) 4
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Job Detail

  • Job ID 6156
  • Career Level  Fresh
  • Experience  Fresh
  • Gender  Female|Male

Job Description

Embassy Suites Dubai Business Bay is presently accepting applications from suitable candidate for the job role of Guest Services Agent. As a job holder , you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Services Agent contributes to the first impressions of Guests.

Responsibilities of Guest Services Agent

  • Achieve positive outcomes from Guest queries in a timely and efficient manner.
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments.
  • Demonstrate a high level of customer service at all times.
  • Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts.
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
  • Comply with hotel security, fire regulations and all health and safety legislation.
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems.
  • Follow company brand standards.
  • Assist other departments, as necessary.

Requirements of Guest Services Agent

  • Completed high school certificate or equivalent
  • 1-2 years previous experience in a customer-focused industry

Skills and Knowledge Desired

  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency

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