Guest Service Supervisor Hilton Garden Inn Ras Al Khaimah

As a F & B – Guest Service Supervisor, you are responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Beverage Supervisor will also be required to communicate and delegate tasks to the team to ensure departmental targets are achieved.

Responsibilities of Guest Service Supervisor

  • Perform all duties of a F&B Host, but take on additional ‘supervisor’ responsibilities.
  • Be a role model for others concerning brighthearted brand-specific behaviours.
  • Assist to F&B Team Leader in providing a positive work environment to F&B Hosts that allows everyone to thrive and fulfil their potential.
  • Plan your shift, update yourself on relevant information and brief your F&B Hosts at shift beginning.
  • Supervise and coach F&B Hosts on the job in delivering brighthearted guest experiences on all your shifts.
  • Be willing to roll up your sleeves and help in other departments during busy periods and as required.
  • Seek guest feedback on the spot in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences at all times.
  • Plan and train new and existing FO and F&B Hosts on processes, products, systems and brand-specific guest service delivery.
  • As per guidance of the F&B Team Leader and Guest Ops Manager.
  • Be a positive and very active contributor in meetings (e.g. Huddles) with the FO team to help achieve / maintain a high level of trust & engagement.
  • Every 6 months, rotate to a new ‘Champion’ area (e.g. Hilton Honors, CleanStay, rostering) – supervisors are responsible for taking ownership of their specialist area and
  • Ensuring the hotel is meeting and exceeding expectations in relation to this.
  • Coach & train 2 – 4 F&B Hosts, as assigned on a rotating six month schedule
  • On-board and supervise assigned ‘coachee’ team members, ensuring execution of agreed development or performance improvement actions
  • Give praise to high performers on your shifts and show recognition on the spot
  • Be responsible for the management of the entire F&B Operations or assigned F&B outlet in the absence of the F&B Team Leader.
  • Execute other duties as assigned by the GM, Guest Ops Manager and F&B Team Leader.

Requirements of Guest Service Supervisor

  • High school diploma.
  • 1-2 years previous experience in supervising and/or delegation.

Skills and Knowledge Desired

  • Committed to delivering high levels of customer service.
  • Positive attitude.
  • Good communication skills.
  • Flexibility to respond to a range of different work situations.
  • Ability to work on your own or in teams.

Guest Service Supervisor Hilton Garden Inn Ras Al Khaimah 

Housekeeping Attendant DoubleTree By Hilton Dubai  

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