Guest Service Supervisor Hilton Garden Inn Ras Al Khaimah

As a F & B – Guest Service Supervisor, you are responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Beverage Supervisor will also be required to communicate and delegate tasks to the team to ensure departmental targets are achieved.

Responsibilities of Guest Service Supervisor

  • Perform all duties of a F&B Host, but take on additional ‘supervisor’ responsibilities.
  • Be a role model for others concerning brighthearted brand-specific behaviours.
  • Assist to F&B Team Leader in providing a positive work environment to F&B Hosts that allows everyone to thrive and fulfil their potential.
  • Plan your shift, update yourself on relevant information and brief your F&B Hosts at shift beginning.
  • Supervise and coach F&B Hosts on the job in delivering brighthearted guest experiences on all your shifts.
  • Be willing to roll up your sleeves and help in other departments during busy periods and as required.
  • Seek guest feedback on the spot in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences at all times.
  • Plan and train new and existing FO and F&B Hosts on processes, products, systems and brand-specific guest service delivery.
  • As per guidance of the F&B Team Leader and Guest Ops Manager.
  • Be a positive and very active contributor in meetings (e.g. Huddles) with the FO team to help achieve / maintain a high level of trust & engagement.
  • Every 6 months, rotate to a new ‘Champion’ area (e.g. Hilton Honors, CleanStay, rostering) – supervisors are responsible for taking ownership of their specialist area and
  • Ensuring the hotel is meeting and exceeding expectations in relation to this.
  • Coach & train 2 – 4 F&B Hosts, as assigned on a rotating six month schedule
  • On-board and supervise assigned ‘coachee’ team members, ensuring execution of agreed development or performance improvement actions
  • Give praise to high performers on your shifts and show recognition on the spot
  • Be responsible for the management of the entire F&B Operations or assigned F&B outlet in the absence of the F&B Team Leader.
  • Execute other duties as assigned by the GM, Guest Ops Manager and F&B Team Leader.

Requirements of Guest Service Supervisor

  • High school diploma.
  • 1-2 years previous experience in supervising and/or delegation.

Skills and Knowledge Desired

  • Committed to delivering high levels of customer service.
  • Positive attitude.
  • Good communication skills.
  • Flexibility to respond to a range of different work situations.
  • Ability to work on your own or in teams.

Guest Service Supervisor Hilton Garden Inn Ras Al Khaimah 

Housekeeping Attendant DoubleTree By Hilton Dubai  

To apply for this job please visit jobs.hilton.com.


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