Job Description
As Guest Service Supervisor, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. There is no nationality and gender restriction for this job, all nationality and both males and females can apply for this job.
Responsibilities of Guest Service Supervisor
- Oversee the entire Guest Service/Front Office operation to maintain high standards.
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
- Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand’s loyalty scheme.
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
- Set departmental objectives, work schedules, budgets, policies, and procedures.
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.
- Maintain good communication and working relationships with all hotel departments.
- Monitor staffing levels to meet cover business demands.
- Conduct monthly communication meetings and produce minutes.
- Manage staff performance issues in compliance with company policies and procedures.
- Recruit, manage, train and develop the Guest Service team.
- Comply with hotel security, fire regulations and all health and safety legislation.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems.
- Assist with other departments, as necessary.
Requirements of Guest Service Supervisor
- A degree or diploma in Hotel Management or equivalent.
- 1-2 years previous supervisory experience in Front Office within the hotel/leisure/retail sector
- Experience of managing people and developing people.
- Previous experience of managing a department and Profit and Loss account.
Skills and Knowledge Desired
- High level of IT proficiency.
- High level of commercial awareness and sales capabilities.
- Excellent leadership, interpersonal and communication skills.
- Accountable and resilient.
- Commitment to delivering a high level of customer service.
- Ability to work under pressure.
- Excellent grooming standards.
- Flexibility to respond to a variety of work situations.
- Ability to work on your own and as part of a team.
Guest Service Supervisor Anantara Hotels Resorts & Spas
