Guest Service Officer Accor Hotels UAE

Job Description

Grand Mercure Hotel and Residences Dubai Airport is presently recruiting suitably qualified and skilled candidate for the role of Guest Service Officer. This vacancy was announced by the hotel on December 27, 2023. Candidates desirous for this role should submit their resume to begin with the application process.

Responsibilities of Guest Service Officer

To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.
To personally greet and escort the guests rather than pointing out directions.
To respect the privacy of the guests and the confidentiality of the information.
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfy, and recording it.
To call the supervisor or manager for advice in serious cases or if an approval is require.
To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.
To be aware of and to report all guest comments or complaints.
To be aware of all VIPs visiting or staying in the hotel.
To do a proper cashier closer and to ensure a complete handover between the shifts.
To be aware of forged currency and travellers checks and to respect all the financial and audit procedures.
To check the departure lists and to ensure check-out times are respect.
To properly use all the equipment and Fidelio management system, to have a perfect knowledge of the set ups.
To strictly respect the room keys and section keys handover procedures.
To daily follow the checklists.