Guest Service Center Agent Avani Hotels and Resorts

Avani Palm View Dubai Hotel & Suites is actively accepting applications for role of Guest Service Center Agent. As a Guest Service Center Agent, you will speak clearly, distinctly and with a friendly/courteous tone and using your listening skills to put callers at ease and obtain their accurate/complete information. Moreover,  answer incoming calls and direct them to guest rooms through the telephone console or to hotel personnel or departments.

Duties of Guest Service Center Agent

• Takes and distributes messages for guests, provides information on guest services and answers inquires about public hotel events.
• Answers incoming calls.
• Directs call to guest rooms, staff or departments through the switchboard or PBX system.
• Places outgoing calls.
• Receives guest messages and deliver the same to the guest.
• Logs all wake up call requests and performs wake up call services. wake up call services.
• Provides information about hotel services to guests.
• Understand the telephone operator board or PBX switchboard operations.
• Provides paging services for hotel guests and employees.
• Knows what action to take when an emergency call is required.
• Assists in reporting telephone equipment or service complaints and problems.
• Following telephone etiquette.
• Trains or assists with training new telephone operators in performance of job duties.
• To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
• Multitasking abilities will always come in handy because a switchboard operator may be asked to do other jobs as well.
• Must be polite and courteous while answering the phone.
• Open and close telephone functionality on the hotel front office software.
• Keep records of calls placed and received by all departments and recording the call charges.
• Update directory information on the front office software.
• Provides a paging service for hotel guests and employees. Process guest wake up calls.

Requirements of Guest Service Center Agent

The requirements for the role of Guest Service Center Agent are as under:

• Minimum high school.
• 1 year experience in Rooms or related professional area within a luxury hotel

Skills Required

• Proven track record in high class lifestyle resort hotels.
• Russian speaking is a plus
  

Guest Services Agent Avani Hotels & Resorts

Engineering Supervisor Avani Hotels & Resort