Guest Service Agent Reservations Centro Sharjah Rotana

Centro Sharjah Rotana is currently looking for dynamic, and self-motivated Guest Service Agent Reservations who want to move their careers forward. As a Reservation Agent you are responsible for handling incoming calls and inquires to the reservation department in a professional, efficient, and friendly manner.

Responsibilities of Guest Service Agent

• Answer the phone within 3 rings utilizing company approved standard of greeting.
• Followed by reservations script in handling the Guest inquiry for hotel room reservation or other inquiry about the facilities of the Hotel.
• Handle other reservation inquiries via fax, email and other channels as directed according to standard operating procedures.
• Process the reservations by entering the information accurately in the property management system.
• Follow up with reservation confirmations, modifications, cancellations and make the changes in the system as applicable.
• Make sure information is entered according to standard operating procedures and standards.
• Complete daily call conversion sheets of their individual shift; compile reports as directed by the Manager or Supervisor of the department.
• Have full knowledge of hotel facilities, and promotions; take initiative to always keep up to date with any changes within in the Hotel that might affect reservation bookings.
• Participate and comply with any training and reservation programs, such as up-selling, cross selling other sister hotels.
• Increase revenue for the Hotel and company.
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.
• Comply with the hotel environmental, health and safety policies and procedures.

Requirements of Guest Service Agent

• Ideally have a degree in hospitality.
• 2+ years previous experiences in the Front Office Department within a hotel

Skills and Knowledge Desired

• Excellent written and verbal English communication skills and knowledge in an additional language,
• Along with strong interpersonal and problem solving abilities are essentials.
• Computer literate.
• You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike.

Possess following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

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Tagged as: Guest Service Agent