Guest Service Agent Reservations Centro Sharjah Rotana

Full time @Four Seasons posted 11 months ago
  • Sharjah, UAE View on Map
  • Post Date : January 31, 2024
  • Apply Before : March 13, 2025
  • Salary: د.إ30,007,000.0 - د.إ30,007,000.0 / Monthly
  • 0 Application(s)
  • View(s) 31
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Job Detail

  • Job ID 5669
  • Experience  Fresh
  • Gender  Female|Male

Job Description

Centro Sharjah Rotana is currently looking for dynamic, and self-motivated Guest Service Agent who want to move their careers forward. As a Reservation Agent you are responsible for handling incoming calls and inquires to the reservation department in a professional, efficient, and friendly manner.

Responsibilities of Guest Service Agent

  • Answer the phone within 3 rings utilizing company approved standard of greeting, followed by reservations.
  • Script in handling the Guest inquiry for hotel room reservation.
  • Other inquiry about the facilities of the Hotel; handle other reservation inquiries via fax, email.
  • Other channels as directed according to standard operating procedures.
  • Process the reservations by entering the information accurately in the property management system.
  • Follow up with reservation confirmations, modifications, cancellations and make the changes in the system as applicable.
  • Make sure information is entered according to standard operating procedures and standards.
  • Responsible for keeping accurate paper transactions, and recording of any specific requirement in terms of reservation requests, amenities; special request; advance deposit.
  • Complete daily call conversion sheets of their individual shift; compile reports as directed by the Manager or Supervisor of the department.
  • Have full knowledge of hotel facilities, and promotions; take initiative to always keep up to date with any changes within in the Hotel that might affect reservation bookings.
  • Participate and comply with any training and reservation programs, such as up-selling, cross selling other sister hotels to increase revenue for the Hotel and company
  • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
  • Comply with the hotel environmental, health and safety policies and procedures.

Requirements of Guest Service Agent

  • Have a degree in hospitality.
  • 1-2 years previous experiences in the Front Office Department within a hotel.

Skills and Knowledge Desired

  • Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
  • Computer literate and previous experiences with Opera are an advantage.
  • The ideal candidate will be customer driven and an extremely proactive.
  • ‘Switched on personality with an outgoing, charismatic and approachable character.
  • You will work well under pressure in a fast paced environment and be a great team player.
  • Thrives in working with a multi-cultural team and guests alike, while

Possess following additional competencies:

  • Understanding the Job
  • Taking Responsibility
  • Recognizing Differences
  • Customer Focus
  • Adaptability
  • Teamwork

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