Job Detail
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Job ID 10865
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Career Level Fresh
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Experience Fresh
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Gender Female|Male
Job Description
Mövenpick Hotel Jumeirah Village Triangle Accor Dubai is looking for a Guest Service Agent who is dedicated to providing a memorable experience and create that human connection with their guests, at every stage of their stay.
Responsibilities of Guest Service Agent
- Provide exceptional service during check-in, check-out and throughout the guest stay.
- Assist the Duty Manager in effectively running the day-to-day operations of the Front Office Department.
- Daily liaison with inter departments such as food & beverage and housekeeping for guest movements, requests and activities.
- Ensure procedures are followed in relation to guest confidentiality and safety.
- Maintain accurate credit and cash transactions and accounting documentation to ensure the integrity of the hotel’s financial data and the ease in shift changes.
- Take initiative to add a personalized experience.
- Consistently offering friendly, professional, and proactive guest service.
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up selling.
- Promote our loyalty program Accor Live Limitless and Accor Plus, and drive revenues by upselling guest experiences.
- Following departmental policies, procedures, and service standards.
Requirements of Guest Service Agent
- Bachelor’s Degree preferred. High School Diploma or equivalent required.
- 2-3 years of prior experience working with Rhapsody Realta or a related system.
- Service focused personality is essential and previous experience working in a guest facing position is required.
Skills and Knowledge Desired
- Written, verbal, and comprehensive fluency in English, additional languages are an asset.
- Accurate and efficient cash handling skills.
- Ability to focus attention on guest needs, remaining calm and courteous even in challenging situations.
- Ability to multitask, work in a fast paced environment, and have a high level of attention to detail.
- Ability to prioritize competing tasks, and strong organizational skills.
- Ability to work independently as well as cohesively and part of a team.
- Ability to present and communicate professionally and articulately
- Highly responsible and reliable.
- Ability to work rotating and flexible schedule including morning shift, middle shift, afternoon shift and night shift.
- Maintain positive and productive working relationships with other employees and departments.
Guest Service Agent Novotel Bur Dubai Accor
