Guest Service Agent Gym Conrad Abu Dhabi Etihad Towers 

As Guest Service Agent, you will serve on the Gym team, to provide services for Guests to contribute to an overall exceptional experience. A Guest Service Agent truly influences the first impressions of Guests. If you are willing for this job role then apply as soon as possible.

Responsibilities of Guest Service Agent

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Manage the desk in the gym.
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments.
• Demonstrate a high level of customer service at all times.
• Attend appropriate training courses.
• Demonstrate a knowledge of general product knowledge necessary to perform daily duties.
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Act in accordance with policies and procedures when working with front of house equipment and property management systems.
• Follow company brand standards.
• Assist other departments, as necessary.

Requirements of Guest Service Agent

• High School Diploma.
• 1-2 years previous experience in a customer-focused industry.

Skills and Knowledge Desired

• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Calm, efficient, and organized with great attention to detail.
• Ability to multi-task while maintaining a positive attitude when working with a Guest.
• Professional manner with an emphasis on hospitality and guest service.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.

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