Guest Service Agent DoubleTree By Hilton Sharjah

As Guest Service Agent at double tree by Hilton at Jamal Abdul Naser St – Al Majaz 2 – Al Majaz – Sharjah – United Arab Emirates , you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist will also contributes to the first impressions of Guests. This is an entry level full time job for this role the salary ranges from 3000-6000 AED/month which may be slightly negotiable during interview process.

Responsibilities of Guest Service Agent

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments.
• Demonstrate a high level of customer service at all times.
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts.
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Act in accordance with policies and procedures when working with front of house equipment and property management systems.
• Follow company brand standards.
• Assist other departments, as necessary.

Requirements of Guest Service Agent

• Diploma or certification or training in hospitality.
• 2 years previous experience in a customer-focused industry.
• Previous experience in cash handling is a plus.

Skills and Knowledge Desired

• Good communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team

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Tagged as: Guest Service Agent