Guest Service Agent DoubleTree By Hilton Sharjah

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Responsibilities of Guest Service Agent

  • Achieve positive outcomes from Guest queries in a timely and efficient manner.
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
  • Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments.
  • Demonstrate a high level of customer service at all times.
  • Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts.
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
  • Comply with hotel security, fire regulations and all health and safety legislation.
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems.
  • Follow company brand standards.
  • Assist other departments, as necessary.

Requirements of Guest Service Agent

  • Diploma/certification in hospitality.
  • 2 years previous experience in a customer-focused industry.
  • Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors is a plus.

Skills and Knowledge Desired

  • Commitment to delivering a high level of customer service.
  • Excellent grooming standards.
  • Great attention to detail.
  • Professional manner with an emphasis on hospitality and guest service.

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