Guest Service Agent Centro Sharjah Rotana

  • Full time
  • Sharjah, UAE
  • Posted 2 weeks ago
  • 3000-5000 AED / Month

Rotana Hotel & Resorts

Centro Sharjah Rotana is currently looking for dynamic, and self-motivated Guest Service Agent who will be responsible for handling incoming calls and inquires to the reservation department in a professional, efficient, and friendly manner.

Responsibilities of Guest Service Agent

  • Answer the phone within 3 rings utilizing company approved standard of greeting, followed by reservations script in handling the Guest inquiry for hotel
  • Room reservation or other inquiry about the facilities of the Hotel.
  • Handle other reservation inquiries via fax, email and other channels as directed according to standard operating procedures.
  • Process the reservations by entering the information accurately in the property management system.
  • Follow up with reservation confirmations, modifications, cancellations and make the changes in the system as applicable.
  • Make sure information is entered according to standard operating procedures and standards.
  • Responsible for keeping accurate paper transactions, and recording of any specific requirement in terms of reservation requests.
  • Amenities; special request; advance deposit; complete daily call conversion sheets of their individual shift.
  • Compile reports as directed by the Manager or Supervisor of the department.
  • Have full knowledge of hotel facilities, and promotions; take initiative to always keep up to date with any changes within in the Hotel that might affect reservation bookings.
  • Participate and comply with any training and reservation programs, such as up-selling, cross selling other sister hotels to increase revenue for the Hotel and company
  • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
  • Comply with the hotel environmental, health and safety policies and procedures.

Requirements of Guest Service Agent

  • You should ideally have a degree in hospitality.
  • 2 years previous experiences in the Front Office Department within a hotel.

Skills and Knowledge Desired

  • Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
  • Computer literate and previous experiences with Opera are an advantage.
  • The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character.
  • You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike.

Key Competencies

  • Understanding the job.
  • Taking responsibility.
  • Recognizing differences.
  • Customer focus.
  • Adaptability.
  • Teamwork.

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