Guest Service Agent Centro Barsha Rotana Dubai

Centro Barsha Rotana Dubai is currently looking for  dynamic, and self motivated Guest Service Agents. As a role holder you are responsible to provide professional and customer focused service to guests, ensuring their stay will become a memorable experience.

Responsibilities of Guest Service Agent

• Offer consistently professional, friendly, warm and engaging service.
• Give a warm welcome and check in guests taking into account the established SOPs.
• Check out of departing guest in accordance with the established standards.
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues.
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy.
• Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happening.

Requirements of Guest Service Agent

• You should ideally have a degree in hospitality.
• 1-2 years previous experiences in the Front Office Department within a hotel.

Skills and Knowledge Desired

• Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
• Computer literate and previous experiences with Opera are an advantage.
• The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character.
• You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike.

Key Competencies

Tagged as: Guest Service Agent