Guest Relations Supervisor Hilton Abu Dhabi UAE

Hilton is actively seeking a dedicated candidate to join them for the role of Guest Relations Supervisor at THE WB™ Abu Dhabi, Curio Collection By Hilton™. This amazing opportunity was announced by the company on December 5, 2023 and applications are now being accepted from interested candidates. The incumbent will be responsible for overseeing the team of Guest Relations Agents, developing and implementing strategies to enhance guest satisfaction, analyzing feedback, and fostering collaboration with other departments.

Responsibilities of Guest Relations Supervisor

• Create a dynamic, warm, welcome and a friendly atmosphere in the hotel premise.
• Main Focus to create story around the “WB Hotel” to enhance guest experiences.
• Engage with guests by sharing with funny antidotes with excellent communication skills in accordance with the given guidelines.
• Be as a storyteller to interact with guests and have a friendly relationship with the guests and children without intruding the privacy and exceeding the limit.
• Assist and participate promotional events happening within the hotel.
• Assist the guests with any information related to the hotel areas and facilities.
• Communicate guests’ feedback on the entertainment activities and other related inquiries to the head of department.
• Maintain records of customer feedback and records of action taken to address complaints and negative rating to the Manager on Duty.
• Be efficient in assisting guests throughout their stay with any requirements.
• Adhere to the Company’s Guiding Vision and Mission.
• Anticipate guest needs planning experiences by knowledge of their profiles and preferences.
• Perform his / her assigned tasks and ensures their timely implementation.

What you’ll do as Guest Relations Supervisor

• Exercise responsible management and behavior at all times, positively representing the hotel management team and Hilton Worldwide.
• Fully embrace and articulate Hilton philosophy and “WB” Hotel brand guidelines and policy.
• Know on depth the Hotel features, WB manuals and characters.
• To ensure guest needs and expectations are met by providing an efficient and professional service.
• To liaise with Engineering to ensure prompt and efficient repair work.
• To create the right Atmosphere within the team to enhance fun and experiences
• To conduct regular meetings and briefings to keep employees informed of policies and procedures, special events, further improvement plans and guest comments.
• Organize entertainments in Hotel Lobby, Restaurants and Outdoor areas (e.g., Bingo, Karaoke, Quiz, Group interactions).
• Perform all daytime indoor / outdoor activities in accordance with the agreed schedule.
• Maintain costumes or props and be a great public relations representative.
• Escort guests to their rooms on arrival, explaining all the features and facilities.
• Perform any related duties and special projects as requested by the Front Office Manager, Assistant Front Office Manager, Guest Relation Manager, Chief Concierge, Night Manager and Team Leader.
• Ensure that employees provide a friendly, courteous, and professional service to guests at all times.
• To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety, training and development.
• Report for duty punctually, maintaining a high standard of personal grooming, wearing the correct uniform and name tag at all times.
• Supporting FO operation team to obtain high score on social platforms.
• Enhance the arrival experience with creative engaging.
• To conduct training courses for new Team Members and regular “Refresher” courses for newly hired and existing employees.

Education & Experience

Following is the required qualifications & experience for the role of Guest Relations Supervisor at Hilton:

• Bachelor’s degree.
• 3-4 years of experience in a similar position.

Desired Skills

• Ability to build good rapport and relationship with all levels including team member, management.
• Excellent organizational skills and a hospitality attitude.
• Ability to communicate well in English, including written and verbal communication.
• Ability to come up with creative ideas for guest activities/events and improve the way of doing.
• Ability to balance a fast-paces, constantly changing workload; highly organized (prioritized, delegates and follows up on tasks)
• Resilient to set-backs and a demanding personal schedule.
• Ability to deliver and facilitate presentations and orientations to our guests.

Sales Manager Hilton Sharjah UAE