Guest Relations Supervisor Accor Hotels UAE

  • Full time
  • Dubai, UAE
  • Posted 6 months ago
  • 3000-7000 AED / Month

Accor

https://group.accor.com/en

Sofitel Dubai The Palm is looking to hire suitably skilled and devoted candidate for role of Guest Relations Supervisor. The jobholder is responsible to ensure that all Sofitel service standards and operational procedures are adhered to in all interactions with Guests and colleagues.

Responsibilities of Guest Relations Supervisor

  • Provide prompt, attentive service either directly to the Guests or colleagues using the Guest’s name.
  • Maintain a perpetual presence on the Reception Desk throughout the hours of the shift.
  • Follow the Hotel’s telephone etiquette standards when handling internal and external calls.
  • Remain observant and respond to each Guest who approaches the Reception Desk.
  • Constantly seek to identify Guest preferences, act upon them, and make sure to pass on this information to colleagues updating the Guest’s profile.
  • Constantly seek to anticipate Guest needs and requests, actively engaging our Guests.
  • Develop and maintain strong Guest relationships to ensure Guest loyalty.
  • Actively participate in departmental meetings, providing new ideas to improve service.
  • Have respect and maintain positive working relationships with colleagues and other departments and communicate effectively with same and get the job done.

Requirements of Guest Relations Supervisor

  • High school diploma or certification is hospitality.
  • 1-2 years of previous experience in Front Office Operations, including Front Desk and Reservations.

Skills and Knowledge Desired

  • Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.
  • Must be flexible in terms of working hours.
  • Must have excellent written/verbal communication and Guest interpersonal skills.
  • Knowledge of computerized Front Office systems.
  • Recognized commitment to Guest service, exceeding Guest expectations, and anticipating needs.
  • Has outstanding Guest services skills, professional presentation, and sophisticated communication skills.
  • Self-motivated and able to make quick decisions, solve problems, initiate action, and complete assignments on a timely basis.

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