Job Description
Sofitel Dubai The Palm is looking to hire suitably skilled and devoted candidate for role of Guest Relations Supervisor. The jobholder is responsible to ensure that all Sofitel service standards and operational procedures are adhered to in all interactions with Guests and colleagues.
Responsibilities of Guest Relations Supervisor
Requirements of Guest Relations Supervisor
- High school diploma or certification is hospitality.
- 1-2 years of previous experience in Front Office Operations, including Front Desk and Reservations.
Skills and Knowledge Desired
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.
- Must be flexible in terms of working hours.
- Must have excellent written/verbal communication and Guest interpersonal skills.
- Knowledge of computerized Front Office systems.
- Recognized commitment to Guest service, exceeding Guest expectations, and anticipating needs.
- Has outstanding Guest services skills, professional presentation, and sophisticated communication skills.
- Self-motivated and able to make quick decisions, solve problems, initiate action, and complete assignments on a timely basis.
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